About the role

At Open Philanthropy, we use Salesforce to manage our fundraising and grantmaking. We aim to make our system a user-friendly, end-to-end solution for tracking grants from their initial recommendation all the way through to processing. Our Salesforce user base is around 150 and growing, and our instance is low-record-volume but high-touch and high-complexity, with significant customization (e.g. automation, code, integrations). To support this work, we’re looking for a Salesforce Technical Project Manager who can apply rational, systematic thinking to project management, prioritization, and resource allocation.

This role is particularly critical to our team's evolution. Currently, project management/coordination happens on an ad hoc basis; responsibility for project management is spread across all team members. Your ability to formalize these processes and create sustainable systems will be transformative for our team's effectiveness, allowing us to devote our technical resources to complex implementation work while ensuring stakeholders maintain clear visibility into project progress.

The successful candidate will bring structure to this environment through systematic technical project management. Using primarily Agile methodologies, the Salesforce Technical Project Manager will provide technical project management; project intake, prioritization, and resource management; and team support and enablement.

Key responsibilities

Salesforce technical project management

Collaborate with architects and developers to assess technical complexity, dependencies, and risks during project scoping.
Translate high-level business goals into actionable technical project plans, ensuring alignment between stakeholder needs and technical feasibility.
Manage end-to-end delivery of Salesforce and related technical projects, including overseeing planning, execution, testing, and deployment.
Proactively identify potential delivery risks or blockers and coordinate timely mitigation strategies with Salesforce team members and stakeholders.
Work with team members to break down projects into actionable sprint tasks and ensure timely execution.
Track progress against milestones, adjusting timelines and resources as needed to maintain delivery commitments.
Oversee and facilitate user acceptance testing (UAT) and rollout planning, ensuring completed solutions meet agreed-upon business requirements and are taken up by users.
Own stakeholder communication and relationships as projects progress.
Liaise between the team and stakeholders throughout project phases.
Provide transparency around project decisions and team capacity vs. demand.
Keep stakeholders informed about timelines, progress, and changes.

Project intake, prioritization, and resource management

Manage and continuously refine the Salesforce team’s project intake and prioritization process, ensuring requests are clearly documented and evaluated against established prioritization criteria.
Partner with stakeholders to capture essential business needs and clarify desired outcomes via project intake calls and discovery sessions.
Apply the Salesforce team’s prioritization framework to rank project requests, balancing strategic value, urgency, and technical effort.
Sequence project delivery to minimize dependencies and maximize business impact.
Collaborate with Salesforce and Grants team leadership to adjust the Salesforce project roadmap in response to urgent needs, shifting priorities, or capacity changes.
Produce and maintain clear, accessible visualizations (e.g. active project roadmaps, capacity tracking visuals, etc.) to communicate project status and team bandwidth across the organization.
Ensure a continuous pipeline of work, keeping backlogged projects and cases refined and actionable.

Team support and enablement

Define, document, and iterate on delivery processes that ensure consistency, transparency, and efficiency.
Support the Salesforce team in maintaining a centralized knowledge base of system and business process documentation.
Provide timely and high-quality responses to ad hoc stakeholder support requests through the team’s case rotation
Identify patterns in support requests to inform backlog prioritization and propose proactive process or system improvements.
Promote a culture of collaboration, accountability, and learning within the Salesforce team.

Who might be a good fit

Beyond standard Agile project management skills, you should excel at creating and maintaining clear frameworks for decision-making and accountability. A successful candidate will also demonstrate most of these qualities:

3+ years technical project management experience, including experience managing enterprise-level technology projects
3+ years of technical experience with the Salesforce platform (not end-user experience)
Strong analytical mindset and comfort with data-driven decision-making
Excellence in stakeholder communication and relationship building at every level of an organization
Track record of creating, maintaining, and improving processes
Proven ability to develop project and resource plans and maintain accountability for timelines and milestones
Experience in requirements gathering and analysis
Strong documentation skills
Comfort with ambiguity and process design
Certified Project/Product Managers and/or Salesforce professionals (Certified Scrum Master, Certified Scrum Product Owner, PMP, Salesforce Admin, Salesforce App Builder, etc.)
Alignment with OP's mission

Salesforce Technical Project Manager

Anywhere in the world

Remote

Mid-level

Open Philanthropy