Role Overview:

We are seeking a Technical Account Specialist to support merchant onboarding, integrations, and account management for a fast-growing e-commerce SaaS platform. You will serve as a technical point of contact for clients, managing pre-launch configurations, troubleshooting integrations, supporting sales operations, and driving ongoing account performance.

Key Responsibilities:

Technical Account Management:

Support onboarding processes, including pre/post launch QA of widgets and feature configurations.
Manage feature, billing, and affiliate settings across client accounts.
Enable and troubleshoot third-party integrations (e.g., subscriptions, Tapcart, etc.).
Execute technical tasks including configuration adjustments, theme edits, and widget placement within Shopify.
Build and QA Shopify order tracking pages.
Liaise with internal teams to manage and track technical requests through Asana.
Analyze account performance data and create business review reports.
Process ad hoc manual credits and adjustments for refunds and claims.

Sales Operations Support:

Maintain CRM systems (Airtable, Apollo) and ensure sales data accuracy.
Prepare reporting for sales funnel, pipeline, and CRM performance.
Identify and qualify outbound sales opportunities from lead databases.

Customer Operations & Claims Management:

Manage customer claims processes, ensuring timely resolution.
Prepare weekly claims reports and performance dashboards.
Identify automation opportunities to streamline claims inbox management.
Conduct trend analysis on claims resolution data.

Technical Tools:

Shopify Admin, Airtable, Asana, Metabase & Slack

Minimum Qualifications:

3+ years in technical account management, customer success, or e-commerce operations.
Hands-on experience with Shopify or similar e-commerce platforms.
Familiarity with CRM and sales operations tools.
Strong organizational skills managing multiple priorities and client accounts.
Strong written and verbal communication skills.
Analytical mindset with ability to translate data into recommendations.

Preferred Qualifications:

Prior experience working with SaaS e-commerce platforms.
Exposure to integrations, APIs, or basic web development (HTML/CSS).
Experience supporting cross-functional teams across sales, product, and engineering.
Background in claims operations, customer escalations, or issue resolution workflows.

Technical Account Specialist

Anywhere in the world

Remote

Mid-level

Assembly Industries