About the team

The Finance Product team at Firstbase is redefining how companies manage financial operations and back-office tasks through innovative software and seamless service delivery. Our mission is to create a unified platform that makes complex financial operations intuitive and frictionless. As part of this team, you'll bridge product management, engineering, and financial fulfillment services, tackling automation challenges, enhancing internal tooling, and significantly impacting both our internal efficiencies and customer experience.

What you will do

As an Operations Manager at Firstbase, you'll ensure the smooth running of day-to-day processes within our Finance Product team. Your focus will be on internal efficiency, operational excellence, and creating a streamlined customer experience through proactive management and continuous improvement.

Your responsibilities will include:

Oversee and optimize internal operational procedures, coordinating closely with product, fulfillment, and technical teams to enhance service quality and reliability.
Establish and monitor operational standards, ensuring consistency, accuracy, and timeliness across processes.
Manage relationships with external partners and service providers, handling onboarding, operational coordination, and resolving any ongoing service-related issues.
Serve as the primary point of contact for operational escalations and complex customer queries, working collaboratively with internal teams to ensure swift resolution.
Identify opportunities for operational enhancements by analyzing processes, developing solutions, and implementing effective changes across the organization.
Provide operational support during high-volume periods, coordinating resources and managing workload effectively to maintain excellent customer service standards.

You should meet the following requirements

Be based in a LatAm country (although the position is remote)
At least 3 years of experience managing business operations, customer operations, or internal processes within a fast-paced organization.
Experience developing and optimizing operational workflows to improve efficiency and team productivity.
Proven track record managing and resolving customer and stakeholder issues through clear, effective communication and proactive problem-solving.
Excellent ability to coordinate multiple tasks, stakeholders, and priorities effectively, particularly during periods of high operational demand.
Strong analytical skills to identify bottlenecks and implement practical solutions that enhance efficiency and reliability.
Mediocrity is your enemy. You don’t stop until you get to "great." You’re relentless in pursuit of excellence.
You speak your mind, challenge assumptions, and present ideas clearly — no fear of conflict. Proficiency in English is essential for effective communication across teams and with international stakeholders.

Operations Manager

LATAM

Remote

Senior

Firstbase