About The Role:

The role will be reporting to our VP of Operations, Sarah Down. You will provide operational SME knowledge to ensure our systems are continuously working to a high standard and that new product offerings and enhancements are fully tested before being made available to our clients.

Key Responsibilities:

Serve as and maintain expert-level SME knowledge on treasury management and digital assets, ensuring compliance with regulatory requirements and implementing best practices to secure digital and fiat assets while optimising treasury and financial processes.
Support:
Project requirement specifications
Production environment testing for happy and unhappy path scenarios
Create and own:
Operational requirements and impact assessments
Test plans, execution of production testing, and clear documentation of results
Go live checklists and sign off
Pilot and roll-out plan timelines
Continuous improvement backlogs - tracking system/process improvements and prioritising accordingly with Product
Work closely with:
Product and Tech Teams to schedule testing to ensure efficient feedback loops on any issues discovered - support operationally on potential solutions
Operations to ensure projects go live seamlessly - creating handover documentation/guides and running demos
Identify and raise any blockers, risks, or issues on new projects - assisting with troubleshooting and resolution alongside Product and Tech to VP Operations
Continuously grow knowledge around how operations works and how new projects are managed, built, and delivered cross-functionally. Run operational retrospectives after go live to improve efficiencies and share learnings
Be aware of potential compromises between speed and quality
Manage communications between relevant teams to ensure the correct people have the information they need to remain collaborative and thus maintain healthy team dynamics

What we need from you:

2+ years of experience working in a regulated payment business is essential
Strong financial acumen, commercial awareness, analytical skills, and the ability to display both a methodical and analytical approach to resolving problems
Change management skills - experience with/heavily involved with high-level process change
Exceptional leadership, combined with highly tuned interpersonal, influencing, and communication skills
Excellent stakeholder leadership skills both internally and externally; senior-level influencing, relationship management, and consulting
Ability to multitask multiple initiatives and own workload on both short and long-term initiatives

We Offer:

A fair and competitive salary at every stage of your career.
Meaningful ownership in the business through our employee option scheme.
Flexible working hours, with remote working at its heart.
A flexible approach to holidays.
Opportunities to travel to our offices around the world.
A culture built on passionate growth-minded people.

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

Operations Delivery Manager

Anywhere in the world

Remote

Senior

BVNK