About the Role

As a Customer Success Manager, you will act as a trusted advisor to customers, ensuring their long-term success, retention, and growth. You will leverage strategic thinking and problem-solving skills to proactively deliver high-impact results that maximize value for both the customer and the organization. In this role, you’ll build strong relationships with key stakeholders, understand their business objectives, and align solutions to help them achieve measurable outcomes. Operating in a fast-paced, dynamic environment, you will use creativity, industry knowledge, and data-driven insights to identify opportunities for optimization, foster innovation, and drive continuous improvement.

Main Objectives:

Healthy Existing Customers

Maintain a healthy portfolio by ensuring customers continue to leverage the platform.
Provide support when customers are falling behind, assist operationally, and celebrate their success.
Build and execute customer success plans to drive adoption, retention, and value realization.

Onboarding New Customers

Successfully onboard new customers and connect their initial purchase reasons to real-world value quickly.
Build and execute customer success plans to ensure adoption, retention, and measurable outcomes.
Create use cases for marketing based on customer success stories.

Trusted Product Advisor

Develop strong, trust-based relationships by understanding customer business needs.
Advise customers on the technical capabilities that will deliver the most value.
Act as the voice of the customer within the organization.

Customer Retention and Growth

Support Account Executives in growing the value of the customer portfolio through value-driven, strategic conversations that promote customer success.

Responsibilities

Demonstrate the product’s capabilities through targeted solutions aligned with customer goals, setting clear expectations for all parties.
Monitor the customer portfolio and engage during key milestones (onboarding, business reviews, expansion opportunities), while proactively addressing potential challenges.
Continuously develop product knowledge and stay up to date on all software releases and new features.
Communicate professionally and promptly with customers and internal teams, ensuring fast and friendly response times.
Maintain accurate documentation of customer interactions and activities in the system of record.
Share relevant customer feedback with cross-functional teams to improve the overall experience.
Maintain a level of technical expertise sufficient to build medium-complexity applications and advise on best practices for optimization and improvement.

Qualifications

Required Qualifications:

Proven experience managing a portfolio of accounts as a Customer Success Manager or Account Manager.
5+ years of experience in B2B Account Management or Customer Success.
Minimum 2 years of experience working with U.S.-based clients.
At least 2 years of experience in the SaaS industry.
Hands-on experience conducting Quarterly Business Reviews (QBRs).
Strong organizational skills with the ability to manage multiple accounts simultaneously.
Excellent verbal and written communication skills in English (C1 level).
Technical aptitude to understand and demonstrate complex software capabilities.
Ability to collaborate effectively with Sales teams on growth and expansion opportunities.
Experience working with enterprise-level customers (Global 1000).

Preferred Qualifications:

Bachelor’s degree preferred but not required.
Familiarity with CRM and customer success platforms (e.g., ChurnZero, Catalyst, Planhat).
Experience with data analytics tools such as Excel, Power BI, or Tableau.
Basic knowledge of scripting languages (JavaScript) is a plus.
Background in GIS or mobile form solutions for the construction industry is highly desirable.
Prior experience using similar platforms is a strong advantage.
Experience working across both small-to-medium businesses and large corporations is highly desirable.

Why You’ll Love This Role

This role is perfect for those who thrive on building strong customer relationships and driving measurable business outcomes. You’ll have the opportunity to directly influence customer retention, adoption, and expansion by delivering strategic value. You’ll work in a fast-paced environment that values innovation, collaboration, and continuous learning—where your insights and problem-solving skills will make a real difference. If you’re passionate about delivering exceptional customer experiences and turning challenges into opportunities, this role offers the platform to excel.

Enterprise Customer Success Manager

LATAM

Remote

Senior

DevSavant