Description

We are hiring a couple of amazing people to join the team at Cliniko to help with supporting our customers during UK business hours. Most of our customers are healthcare business owners and we love helping them get the most out of Cliniko. We don't care too much about your experience or credentials; we’re far more interested in your personality, passion, and work ethic. A sense of humour helps a lot too!

What is Cliniko?

Cliniko is practice management software that makes life easy for allied health professionals by handling appointment scheduling, storing treatment notes, running video consultations, and much more. The software is used globally by more than 100,000 people every day.

Our team

Behind Cliniko is a team of 57 people, spread around the world. We work completely remotely, although our base is in Melbourne, Australia. We care more about finding the best person for the job than looking for someone that lives nearby.

We don't have managers, we almost never have meetings, and there are no time sheets to complete. We're responsible, autonomous, creative, and proactive in doing our best for our customers. We're focused on making great software and we take pride in doing good work. It’s also important to us that we have a positive impact on the world.

If you want to know more about how we work, our founder, Joel, gave a talk about it.

What you'll work on

You’ll spend your time supporting Cliniko customers. This includes:

Responding to chat/email messages from existing customers.
Helping people decide if Cliniko would suit their business.
Communicating with people via social media.
Working with our developers to resolve issues.
Working with third party integrators to solve customer problems.

Our goal is to do right by our customers in every single interaction, so you'll be empowered (and expected) to provide amazing support.

Requirements

We are looking for someone to help with coverage during UK business hours (9am to 5pm GMT). We also need the successful person to help with some coverage over the weekend.

We won't consider applications from anyone intending to work outside of these hours; your work day should entirely fall within 6am to 7pm in your local time zone. We understand that some people consider themselves "night owls”, but this won't be a reason to consider you for this role. Instead, please keep an eye out for when we’re hiring in a more suitable time zone for you. We care greatly about the health of our team and their ability to work with us long term. We want to make sure the job is a positive in their lives, and we believe working during daylight hours is important for that.

About you

You want to work in a place where you can do your best work and have fun too. You want to constantly improve. You have empathy and can place yourself in the shoes of the people using Cliniko.

You have superb English skills (both verbal and written). You are able to communicate your thoughts in a friendly, accurate, and jargon-free way. You appreciate a good Oxford comma.

No matter what your background is, or how you identify, if you feel you would be a great fit here, we encourage you to apply. We are committed to the continual diversification of the team and working to constantly improve our inclusivity, which is crucial to how we work.

Customer Support Specialist

Anywhere in the world

Remote

Mid-level

Cliniko