The Role

We’re looking for a proactive, adaptable, and resourceful Customer Success Manager who knows what it takes to work in a fast-moving startup. If you enjoy solving problems, creating processes from scratch, and being the go-to person for customers and the team, this role is for you.

You'll be part customer support, part technical consultant, part growth strategist—helping customers maximize their success while driving retention and expansion.

What You’ll Do

✅ Customer Support & Success

Answer customer questions via chat, email, and calls, ensuring fast and effective resolution.
Guide customers in adopting and using our platform to maximize email deliverability.
Collaborate on customer-requested tasks and manage aspects of client email infrastructure, including:
DNS setups (SPF, DKIM, DMARC)
Domain purchasing & management
IP swapping & warm-up strategies

✅ Customer Onboarding & Retention

Own the onboarding process, ensuring customers quickly reach their "aha!" moment and reduce time to value.
Implement customer retention strategies by identifying at-risk accounts, understanding pain points, and proactively offering solutions.
Track customer health metrics and develop playbooks to reduce churn and improve engagement.
Establish and optimize customer success processes to create a seamless, scalable experience.

✅ Upselling & Expansion

Identify opportunities to upsell customers on new features and solutions that improve their workflows.
Educate customers on best practices, industry trends, and strategies to optimize email deliverability.
Work closely with sales and product teams to ensure a seamless experience for customers.

What We’re Looking For

🔹 Startup Mindset – You thrive in ambiguity, take initiative, and build processes from scratch.

🔹 Customer-First Mentality – You genuinely enjoy helping customers succeed.

🔹 Technical Acumen – You understand email infrastructure or can learn quickly (DNS, domains, IPs).

🔹 Retention & Growth Focused – You know how to keep customers engaged and prevent churn.

🔹 Communication Skills – You can explain technical concepts in a clear, concise way.

🔹 Ownership & Accountability – You don’t wait for instructions; you see a problem and fix it.

Bonus Points If You Have

⭐ Experience in email deliverability, DNS setups, or domain management

⭐ Background in SaaS, B2B, or technical support

⭐ A passion for helping businesses improve their email marketing performance

What We Offer

💰 Performance-Based Growth – Compensation evolves based on the value you bring. Raises and career advancement are earned through impact, not tenure.

🌎 Fully Remote & High-Ownership Culture – Work from anywhere, but take full responsibility for your role and contributions.

🚀 Join a Fast-Growing Startup Solving Real Business Problems – Be part of a team that is revolutionizing email deliverability for businesses worldwide.

📚 Opportunities to Learn, Build, and Innovate – We believe expertise can be rapidly developed, and we encourage curiosity, deep learning, and proactive problem-solving.

🎯 A Culture of Excellence & Accountability – At Mission Inbox, we don’t just do tasks—we own them, build solutions, and deliver quality with the customer’s ROI in mind.

Customer Success Manager

Anywhere in the world

Remote

Mid-level

Mission Inbox