The role

We’re deepening our commitment to strategic, high-touch account management for our creators. We’re looking for a Creator Growth Manager to act as a trusted advisor to our highest-impact accounts—helping them grow their businesses by optimizing their email strategy and fully leveraging Kit.

This is a full-time individual contributor (IC) role ideal for someone who loves building meaningful relationships, spotting growth opportunities, translating customer goals into actionable strategies, and scaling what works.

Your support system

You’ll report to Alyssa Dulin, the Sr. Manager of Creator Growth and Deliverability, and collaborate closely with Creator Growth Managers, Deliverability Specialist, Sales and Migration Team Members, and our Product Managers.

What you'll do

First Week: Dive into our core systems, including Kit’s platform, internal success workflows, and reporting tools. Take part in Get To Know You’s (GTKYs) to meet our distributed team and build foundational context on our company culture and creator community.
First Month: Begin shadowing customer calls and reviewing creator portfolios to understand our customer segmentation, goals, and success benchmarks. Start managing a small group of creators who receive pooled services to get hands-on with Kit’s success methodology and internal playbooks. While you won’t own a renewal and expansion quota from Day One, you will be expected to influence revenue through retaining and expanding customers. As a team, we’re in the process of implementing team and individual renewal and expansion targets
First Six Months: Own a portfolio of 30-40 high-value (~$20k ARR) creator accounts, delivering proactive, strategic guidance that drives measurable business outcomes like retention and expansion. Establish strong relationships with creators and their teams built on trust and credibility. Collaborate cross-functionally to ensure creator needs are surfaced internally, and partner with Product, Marketing, and Support to improve the creator experience. Collaboratively serve 200-300 creators who receive pooled services from our team. Drive feature adoption and increase customer engagement.
First Year: Become a strategic pillar on the Creator Growth team. Develop account plans and success strategies that support scalable growth across your portfolio. Identify patterns in creator needs, surface insights to the broader team, and contribute to evolving our customer success framework as we scale.

What will S.E.T. you up for success

Skills

Customer success fundamentals (relationship management, value delivery, renewal prep)
Data fluency: email performance metrics, user behavior trends, and retention KPIs
Clear, consultative communication—written, verbal, and async
Workflow design and process improvement
CRM tools (e.g., HubSpot) and product usage analytics
Project management and prioritization in fast-paced environments
Familiarity with tools like Mixpanel, HubSpot, Notion, and Slack
Cross-functional collaboration with Product, Support, and Marketing

Experiences

2–4 years in a Customer Success, Account Management, or Creator Partnerships role
Experience supporting or working with creators, digital entrepreneurs, or B2C SMBs
Managed a portfolio of high-value customers with quantifiable impact
Collaborating cross-functionally with product, support, and marketing
Led customer strategy across onboarding, success planning, and renewals
Operating in a fast-paced startup or rapidly scaling SaaS environment

Traits

Strategic yet scrappy; able to zoom in on a customer need and zoom out to spot patterns
Low ego, high accountability—comfortable taking ownership of outcomes
Proactive and self-directed with a strong bias for clarity and action
Curious and deeply invested in understanding customer goals
Confident navigating ambiguity and independently setting direction
Energized by helping creative people grow sustainable businesses

What won't set you up for success

Seeking highly structured environments with little ambiguity
Viewing Customer Success as reactive support rather than a strategic growth function
Being uncomfortable taking initiative or experimenting in the face of uncertainty
Looking to others to take ownership and provide solutions for you
Lacking the organizational skills to context switch and manage multiple priorities at once

Working hours and location

We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Cost of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory. We are looking for someone in North America for this role.

Customer Success Manager

NAMER

Remote

Mid-level

Kit