Role Overview

As a Customer Success Manager (EMEA) at Hypernative, you’ll own the post-sale relationship with some of the most innovative Web3 organizations in the region. You’ll ensure they are effectively onboarded, fully adopting our platform, and continuously seeing value from their investment in Hypernative.

You’ll also play a key role in identifying and surfacing upsell and expansion opportunities (UEX) to our Sales team, while renewal execution will be managed by a dedicated Renewals Manager.

This is a great opportunity for a proactive, technically-minded CSM who thrives on customer impact, cross-functional collaboration, and shaping success at the bleeding edge of blockchain security.

Key Responsibilities

Own customer onboarding and success for a portfolio of EMEA-based clients, ensuring smooth activation and adoption
Build strong stakeholder relationships across technical, security, and executive levels
Develop tailored success plans, align on KPIs, and track progress toward measurable outcomes
Drive platform adoption, ensuring full integration, optimized alerting, and effective incident response workflows
Identify and qualify upsell/expansion opportunities (e.g. additional chains, features, or teams), and partner with Sales to execute
Collaborate with our dedicated Renewals Manager to support retention and renewal conversations with customer context and advocacy
Deliver strategic touchpoints including usage reviews, success check-ins, and Quarterly Business Reviews (QBRs)
Champion the voice of the customer, sharing feedback with Product and R&D to drive roadmap priorities

You’ll bring

5+ years in a Customer Success or Technical Account Management role at a B2B SaaS or cybersecurity company
Experience supporting technical customers in a consultative role, ideally in Web3, cloud security, or developer platforms
Strong ability to map customer needs to product capabilities and articulate value
Demonstrated ability to identify commercial signals and coordinate with Sales for expansion execution
Excellent written and verbal communication skills across technical and business audiences
Knowledge of Web3 and DeFi
Fluency in English (other EMEA languages a plus)
Located in EMEA time zone

Customer Success Manager

EMEA

Remote

Senior

Hypernative