What you will be doing

Provide online instant text consultation and answering for platform users to solve user operation problems.
Provide professional product consulting services for platform users.
Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction.
Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements.
Provide customers with system and product updates to ensure they are kept abreast of all significant changes.
Other matters assigned by the supervisor.

What we are looking for

A bachelor's degree in social media management, marketing, customer service, or a related field.
At least 2 years of relevant experience in financial services, technology, and/or customer support.
Have experience in customer-oriented support and service, and have experience in serving VIP customers.
Have a positive working attitude, good communication and expression ability, and work under high pressure.
English is fluent and can be used as a working language.
Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge.

We are

A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world.

Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values.

Customer Service Representative

APAC

Remote

Mid-level

Gate