What this job can offer you

We are looking for a detail-oriented, customer-obsessed Benefits Associate, Operations to join our growing Benefits Operations team. This role is pivotal in supporting the day-to-day delivery of employee benefits programs across multiple countries. As a Benefits Coordinator, you will provide administrative and operational support to ensure our employees and clients enjoy a seamless, informed, and positive benefits experience.

This is an excellent opportunity for someone with early experience in HR or benefits administration who is looking to grow in a global, mission-driven organization.

What you bring

Experienced in employee benefits, HR operations, or a similar administrative role.
Strong customer service skills with clear written and verbal communication.
Excellent attention to detail and ability to handle high-volume tasks accurately.
Solid organizational and time management skills; able to meet deadlines and shift priorities.
Comfortable working on multiple tools like Zendesk, Notion, Slack, and Google Workspace.
Ability to learn new systems and processes quickly.
Empathetic and professional when interacting with employees and clients.
Solution-oriented and eager to improve processes and service delivery.
Team player with a collaborative mindset and openness to feedback.

Key responsibilities

Respond to employee and client queries related to benefits via Zendesk and email.
Deliver clear, empathetic, and informative support across topics like plan details, enrollment, claims, and billing.
Escalate complex issues appropriately and collaborate with Benefits Specialists to ensure resolution.
Accurately handle benefits data: validation, updates, and preparation for reporting.
Support enrollment and changes (e.g. new joiners, life events, terminations) in both internal and external benefits systems.
Assist with invoice audits and data checks, collaborating with the Accounting team to support accurate payment processing.
Maintain invoice tracking datasets accurately on a monthly basis.
Collaborate cross-functionally with teams like Payroll, Legal, Lifecycle, and Finance, and ask for support when needed.
Support regular audits and data quality reviews across systems.
Track and escalate exceptions or inaccuracies, working with the Quality Analyst and Benefits Specialists.
Maintain internal documentation (in Notion or other tools) to reflect updates and recurring learnings.
Suggest improvements to benefits FAQs or support articles to enhance clarity for internal or external users.
Be an internal and external champion of Remote's values and Benefits team's goals

Practicals

You'll report to: Manager, Benefits Operations
Team: EOR Operations
Location: LATAM
Start date: As soon as possible

Application process

AI Interview (async)
Interview with recruiter
Interview with future manager
Interview with Senior Manager
Bar Raiser Interview
Prior employment verification check

Benefits Associate, Operations

LATAM

Remote

Mid-level

Remote