We’re seeking a bilingual (English/Spanish) Inbound Appointment Setter to outbound dial leads from paid ads (Facebook/Instagram) for our high-traffic beauty salon client. You’ll handle calls, texts, and DMs from prospects, schedule appointments, and ensure a smooth client experience. Ideal candidates are process-oriented, confident communicators, and love connecting with clients.

Brief Background

We are a local family-owned hair and beauty salon in Fontana, California that has been around for 21 years.
We offer a large variety of services ranging from haircuts, color, highlights, eyelash extensions, hair extensions, permanent makeup, etc.
However our most common services are haircuts, color, and highlights.
We're looking for someone that's motivated, compassionate, patient, and concise in their communication.

General Overview

Daily Duties

Calling all leads that opt-in to ads on Facebook or Instagram
Responding to inbound SMS, Facebook DMs, and Instagram DMs that are escalated to a human when AI cannot handle it
Creating follow up tasks in the CRM
Booking appointments, rescheduling, and cancelling
Calling no-shows to get them back on the calendar
Communicating with hair stylists regarding client requests and scheduling needs
EOD Reporting

Weekly Duties

Weekly Review Meeting
Understand KPI targets, collaborate on ideas for improving them

Schedule: This is a full time role (40 hours per week) that must meet with the following schedule:

Monday: 9 AM to 6 PM PST
Tuesday: Off
Wednesday: 9 AM to 6 PM PST
Thursday: 9 AM to 6 PM PST
Friday: 9 AM to 6 PM PST
Saturday: 9 AM to 6 PM PST
Sunday: Off
1 hour of break (30 min lunch, + 2 -15 min. or 1 -30 min. break)

Requirements

Language: Advanced English & Spanish (bilingual).
Location: Based in Latin America with
Sales Experience: Minimum 6 months of sales experience, with the ability to perform discovery, build rapport, and handle objections.
Communication: Confident, articulate, and friendly on the phone; extroverted personality.
Emotional Intelligence (EQ): Able to read tones, detect hesitation, and proactively address it.
Process-Oriented: Detail and process-oriented, capable of following instructions and SOPs.
Problem-Solving: Ability to resolve edge case scenarios independently and overcome objections
CRM Literacy: Experience using a CRM and keeping leads organized. Experience using GoHighLevel is a big plus.
Internet: Fast and reliable internet and back up in case of outages
Computer: Minimum 6 GB RAM (8-16+ GB preferred), with a mouse. Second monitor preferred

Preferred Qualifications

1 year+ sales experience.
Salon/beauty service industry familiarity (or any B2C appointment-based service business experience).
Personal interest in beauty/self-care industry.
Experience dealing with female clientele
AI literacy, specifically with AI agents or AI-powered tools for business/sales applications

Benefits

100% Remote – work from anywhere.
Opportunity to work closely with a growing company
Collaborative and creative work environment
Competitive salary: Base salary range is $1,000-$1,400 per month plus attractive commission structure based on successful appointments completed, and performance bonuses

B2C Appointment Setter

Anywhere in the world

Remote

Entry & mid-level

Walter