What this job can offer you

As a Customer Success Manager, you'll be a trusted advisor and advocate for our customers, ensuring a seamless onboarding experience, building strong relationships, and fostering long-term partnerships. The role focuses on customer retention and growth, acting as the customer's go-to expert on product functionality and solutions.

What you bring

Expertise in the customer lifecycle, with particular emphasis on the Onboarding phase
Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions.
Ability to manage implementation/onboarding projects and working with a large book of clients.
Excellent attention to detail.
A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals.
Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting.
Fluent written and spoken English, with well-structured communication skills.

We would consider a plus:

Knowledge of how global organizations and start-ups work.
Readiness to work in a fast-paced environment.
Understanding of remote working.

Key Responsibilities

Take responsibility for the entire customer journey, from onboarding to long-term relationship management.
Own client retention and expansion, identifying upselling and cross-selling opportunities from the Onboarding phase.
Manage campaigns and product promotion, and introduce new features to clients.
Ensure delivery model is focused on quality and customer success outcomes.
Monitor customer complaints and provide assistance to solve any concerns or problems.
Gather customer feedback regularly and share with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.
Educate and train customers on key information and processes to set them up for success.
Become a global HR expert, sharing your expertise on all of Remote’s products and services with our customers, especially in Employer of Record, Global Payroll, and Contractor management.

Practicals

You'll report to: Manager, Scale Customer Success
Team: Customer Experience
Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
Start date: As soon as possible

Associate Customer Success Manager

APAC

Remote

Mid-level

Remote