About Whippy

Whippy is leading the way in AI-powered business communication—transforming how companies engage with customers using intelligent AI Agents. From customer support to marketing to sales, businesses rely on Whippy’s Voice AI, Messaging, and VoIP platform to eliminate manual workflows, automate outreach, and modernize how teams communicate at scale.

By combining AI-driven messaging with omni-channel voice and automation, Whippy replaces outdated, siloed communication tools with a single platform that helps businesses work smarter, faster, and far more efficiently.

This role is remote and open to LATAM-based candidates; candidates based in Buenos Aires who can work remotely from our WeWork office in Vicente López are a plus. The role requires full English fluency while supporting U.S. markets. Work hours follow Eastern Standard Time.

Role Overview

Whippy is seeking a VoIP Specialist to become the company’s go-to expert for cloud telephony, voice infrastructure, and VoIP implementations.

This is a high-ownership specialist role. You will own VoIP end-to-end across the organization—supporting Customer Success, Sales, Partners, and Product—ensuring customers are successfully implemented, trained, and scaled on Whippy’s voice and calling capabilities.

If someone has a VoIP question, migration, integration, or demo help, you are the person they go to.

🌎 Where You’ll Work

Fully remote
Open to residents of Latin America
Full English fluency required
U.S. customer coverage on EST hours

⚡ What You’ll Do

Own VoIP as a Core Discipline

Become Whippy’s internal authority on VoIP, cloud telephony, and calling workflows
Own voice implementations, migrations, and best practices across customers and partners
Define how VoIP is deployed, documented, and supported company-wide

VoIP Implementations & Migrations

Lead VoIP onboarding and rollout projects for new and existing customers
Manage number porting strategy and execution (LOAs, carriers, timelines, risk mitigation)
Support migrations from legacy or third-party VoIP systems
Design and configure call flows including IVR, voicemail, business hours, routing, and forwarding

Voice & Messaging Enablement

Support voice and messaging workflows working together seamlessly
Ensure customers are operational, trained, and confident using calling features

Devices & Technical Setup

Configure and troubleshoot hard phones, softphones, SIP credentials, and call quality issues
Assist with basic network and device troubleshooting related to VoIP

Sales, Partner & Demo Support

Support AEs with VoIP demos, technical explanations, and customer calls
Assist with VoIP use cases across ATS and partner environments
Act as the technical voice expert on strategic sales or partner conversations

Documentation & Enablement

Create and maintain VoIP documentation, playbooks, and implementation guides
Record Loom videos and deliver live trainings for customers and internal teams
Help standardize VoIP processes across Customer Success and Sales

Competitive & Product Insight

Maintain strong awareness of the VoIP and cloud communications landscape
Translate real-world customer and implementation learnings into feedback for Product and Leadership

🎯 What We’re Looking For

Strong foundation in VoIP, cloud telephony, and call routing concepts
Experience working with carriers, SMS/voice providers, or cloud telephony platforms
Hands-on experience with number porting and carrier coordination
Comfortable configuring IVR, voicemail, queues, forwarding, and call flows
Familiarity with hard phones, softphones, SIP, and basic networking
Ability to explain technical concepts clearly to customers and teammates
Strong documentation and training skills (written + video)
Highly organized, proactive, and comfortable owning a specialty end-to-end
Experience working cross-functionally with Customer Success, Sales, and Product
2+ years in VoIP, telephony, technical CS, or communications-focused SaaS roles

🙌 Why This Role Matters

You become the VoIP authority for Whippy
You shape how customers adopt, scale, and depend on voice
Your work directly influences sales success, partner integrations, and product direction
You help define Whippy’s voice strategy as the platform continues to expand

Apply for this Job

VoIP Specialist

LATAM

Remote

Mid-level

Whippy