Description

Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences.

Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.

Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.

The Challenge

We are excited to announce that Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you.

Responsibilities and duties

Actively improve the customer experience;
Work with clients and their employees to identify problems and advise on the solution;
Recreate, troubleshoot and independently investigate reported issues;
Collaborate with development teams, identify errors and report bugs via internal helpdesk;
Master the support channels: Ventrata Chat, Slack and Helpdesk;
Help with client onboarding and uploading data to our systems;
Supporting internal teams with tasks beyond the job description;

Requirements

You are looking for a huge challenge
You are interested in technology, you are curious about systems, software and hardware and you are a fast learner
You are open-minded person always looking for feedback and ways to improve
You take pleasure and pride in your work
You do wanna grow with the company
You have excellent communication and interpersonal skills
You have an experience from a similar position
B2 English mandatory
Analytical mind and problem-solving attitude
Ability to effectively describe and document issues
Attention to detail
Ability to work independently and as a part of a team
Spanish/Italian/French/German/Portuguese is a huge plus

Benefits

You can work remotely or use our offices in Brno or Lisbon;
Bonuses for working on national holidays;
Paid lunch breaks; paid overtime; performance bonuses;
24 days of paid vacation;
Start-up working environment and unique company culture;
Team buildings and company remote office. Sounds boring? The whole team met in Spain, Italy, France, Greece and South Africa within the past few years.

Does it sound crazy enough? Send us your CV in English and join us!

Technical Support Specialist

EMEA

Remote

Mid-level

Ventrata