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The Role:

We’re looking for a Technical Support Specialist to join our Customer Experience team. You’ll be on the front lines helping our merchants succeed—answering technical questions, troubleshooting issues, and acting as a voice of both the customer and our product. You’ll work closely with support leadership, engineering, and product teams to resolve issues quickly and clearly.

This role is ideal for someone who’s detail-oriented, empathetic, and thrives in fast-paced, startup environments. Experience with Shopify is a must, and a passion for great customer service is non-negotiable.

What You’ll Do:

Manage an inbound queue of support tickets (email and chat) and triage technical issues from our merchants

Provide clear, friendly, and timely support, occasionally hopping on Zoom calls if needed

Collaborate with our engineering team to escalate and troubleshoot more complex issues

Communicate consistently with merchants to provide updates and ensure resolution

Perform QA on new features to catch bugs and ensure a smooth launch

Contribute to documentation and help center updates to improve self-service

What We’re Looking For:

2–4+ years of experience in technical or customer support at a SaaS company

Experience working with Shopify is required

Strong written communication skills and a calm, customer-first mindset

Familiarity with tools like Zendesk, Slack, Linear,

Technical Support Specialist

Anywhere in the world

Remote

Mid-level

Skio