Metabase is looking for a customer-focused, Technical Success Coordinator to join our growing global team! We are looking for someone who loves data analytics, enjoys helping others, and is excited to work for a startup to help drive our Success Engineering team’s mission to help our customers be successful by guiding them on how to get data from all the various places it lives, transform it into useful shapes, or to convert their questions into actual queries that can be executed.

This is a great opportunity for someone early in their career to work at an exciting startup and learn about data analytics. If you want to take part and have a voice in a truly growing business, believe that BI analytics should be easy to use and set-up, and that self-service analytics should be a real thing and not just some marketing jargon that people put on their websites, please apply!

Why Success?

We are the voice for our customers. Our product team reviews our feedback, asks us for advice, and engages with our customers proactively. We have tech communicators on our team who review what questions our customers are asking and improve our documentation, so the next customer doesn’t have to ask. We also work closely with an engineering team focused on critical issues and our escalations, so we don’t have to worry about our customers being impacted by major bugs for a long time.

We’re 100% remote, and our operations are designed that way. People work during the times that work for them. You are not expected to be “on” at all times, and there are no points for responding quickly to every Slack you receive.

We don’t overpromise our customers. Since we’re open source, our customers can see what we’re doing in our GitHub repository and our roadmap is publicly available for our customers at all times.

Many companies use the word “success” to describe jobs that are really sales jobs or account management jobs with quotas. We are not about that. We’re exclusively here to make sure our open source users, our future customers who are currently on trials, and our current paying customers all get the appropriate help they need to be successful.

What you’ll do

Develop tailored communication plans for our enterprise customers, including scheduling regular touchpoints, trainings, and ad-hoc meetings.
Attend these meetings to track requested and pending issues, understand ustomer use cases and requirements, and document detailed, insightful reports in our product's issue tracking repository.
Summarize meetings, providing necessary follow-ups to both our internal teams and customers.
Share technical insights and critical feedback gathered during meetings with our product team to help shape future versions of Metabase.
Maintain and introduce internal tools.
Manage and enrich our customer relationship management (CRM) system with detailed technical insights, ensuring any team member can quickly understand a customer's technical landscape and status.

About you

You have excellent written and verbal communication.
You have solid organization and project management skills.
You possess a solid grasp of technical fundamentals across databases, software development, cloud computing, and analytics. Specific skills should include understanding database principles (e.g., normalization, data integrity, SQL), applying core data warehousing strategies, employing best practices for data visualization, and comprehending foundational web application architecture concepts.
You have familiarity with data visualization or data analytics tools (bonus if you have experience using Metabase).

Nice to have

Experience with Metabase or other BI tools.
Experience working for an open source product.
Fluency in multiple languages (this is helpful as our users are worldwide).

Technical Success Coordinator

Anywhere in the world

Remote

Mid-level

Metabase