Allium makes blockchain data accurate, simple and fast

Allium abstracts the complexity with a simple way to query blockchain data

Allium tames the chaos by ingesting, sanitizing, and standardizing all this data. As of this post, the data we’ve archived across 100+ blockchains is in the petabytes and growing exponentially.

About our customers

We serve 2 groups of customers today with the same data but different platform. Analysts who need to answer data questions about the blockchain (think BI) and Engineers who need highly reliable data queryable in near realtime (think Application backends). Our customers include the biggest institutions Visa, Stripe, Grayscale and also the biggest crypto companies such as Phantom, Uniswap. Allium is one of the unique companies in the industry that bridge blockchain and non blockchain worlds.

What You'll Do

Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations (e.g. kafka)
Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance.
Collaborate with engineering to investigate bugs, identify patterns, and ship fixes.
Develop internal tools and scripts to automate troubleshooting and improve customer response times.
Write clear documentation and knowledge base articles for customers and internal teams.
Partner with the GTM and product teams to translate customer pain points into actionable insights.
Participate in daily syncs to discuss ongoing issues, progress, and improvements.

What You’ll Bring

Fluency in SQL — you can confidently write, optimize, and debug complex queries.
Experience providing technical support for a SaaS or data product.
Familiarity with APIs, data connectors, and ETL tools.
Comfort with scripting or automation in Python, Bash, or similar languages.
Strong understanding of Linux environments and command-line tools.
Excellent communication and documentation skills — you can explain complex concepts simply.
A proactive, empathetic approach to customer relationships.
The ability to work independently and take full ownership of issues from report to resolution.

Bonus Points

Experience with data warehouses (Snowflake, BigQuery, Redshift) or BI tools.
Exposure to infrastructure-as-codetools (Terraform, Ansible, etc.).
Experience in debugging API or integration issues across cloud environments.
Familiarity with data modeling or transformation frameworks (dbt, Airbyte, etc.).
Experience with message queues and event buses (Google Pubsub, Kafka etc)

Support Engineer

Anywhere in the world

Remote

Mid-level

Allium