Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

We’re hiring a Senior Sales Manager to lead a team of Account Executives.

This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution. You’ll coach reps, inspect deals, drive forecast accuracy, and create the structure that allows strong performance to repeat quarter after quarter.

You’ll contribute insights to sales leadership — what’s working, what’s not, where we should adjust — but your primary accountability is team performance and development.

Some things you'll do

Lead and Develop a High-Performing Team

Coach and develop Account Executives to consistently meet or exceed quota
Run focused 1:1s centered on deal quality, skills growth, and accountability
Support rep ramping and address performance gaps early
Foster a team culture rooted in ownership, collaboration, and high standards

Drive Pipeline Health and Forecast Accuracy

Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and next-step clarity
Improve predictability by strengthening inspection discipline and CRM hygiene across the team
Maintain appropriate pipeline coverage and proactively identify creation gaps
Reinforce structured, rep-owned outbound execution tied to measurable standards and pipeline outcomes
Use metric review and experimentation to improve outbound effectiveness over time

Support High-Quality Deal Execution

Coach reps to run thoughtful, well-qualified mid-market opportunities from discovery through close
Elevate deal strategy by strengthening positioning, value articulation, and executive-level communication
Help reps navigate complexity in pricing, stakeholder alignment, and procurement processes
Identify patterns in stalled deals and raise the team’s overall execution maturity

Partner Cross-Functionally

Collaborate with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve execution
Share frontline feedback on messaging, territory design, and enablement
Pilot and operationalize GTM initiatives within your team

What we're looking for

7–10 years total sales experience, with 3–5+ years managing quota-carrying reps, preferably within the Marketing Technology SaaS industry.
Demonstrated success leading mid-market or high-velocity sales teams
Strong pipeline inspection and forecasting discipline
Experience coaching outbound pipeline generation in evolving sales motions
Familiarity operating within a structured qualification framework such as MEDDICC
Clear, direct communicator comfortable holding high standards
Proven ability to work cross-functionally in a collaborative, growth-stage environment

Sr Sales Manager

Americas

Remote

Senior

Customer.io