About the Role

We’re looking for a Junior to Mid-level Site Reliability Engineer to join our Production Sandbox Reliability team – the first line of defense ensuring enterprise customer sandboxes remain stable, up-to-date, and well-monitored. You'll work in a globally distributed team and act as the operational guardian for these environments.

This role is ideal for someone who thrives in high-ownership environments, enjoys hands-on infrastructure work, and wants to grow their SRE skills while partnering closely with engineering and customer-facing teams.

Key Responsibilities

Maintain reliability: Monitor the health of enterprise customer sandbox environments and ensure high availability, uptime, and stability across all services
Stay up-to-date: Regularly roll out updates to microservices inside each sandbox to ensure alignment with the latest versions
Alert response & escalation: Triage infrastructure and application alerts, perform initial investigation and escalate incidents to the appropriate engineering teams with clear context
Improve observability: Enhance metrics, logs and tracing coverage using Datadog and the Grafana stack (Mimir, Loki, Tempo), identifying gaps and driving better alerting practices
Support incident workflows: Collaborate in post-incident reviews and ensure root cause analysis is followed up with actionable items and improvements by relevant teams
Communicate proactively: Act as the bridge between internal engineering teams and customer-facing teams, providing timely updates during incidents, maintenance and version upgrades
Participate in on-call rotation: Provide continuous coverage across APAC, EMEA and LATAM time zones as part of a rotating on-call schedule (follow the sun)

What We're Looking For

1-3 years of experience in SRE, DevOps or Infrastructure Engineering roles
Experience with Node.js or Go
Familiarity with AWS cloud services (EKS, S3, RDS)
Hand-on experience with Kubernetes, including Helm and ArgoCD
Experience with observability stacks: Datadog, Grafana, Mimir, Loki, Tempo, Zabbix
Strong verbal and written communication skills – able to interface effectively with both technical and non-technical stakeholders
Self-starter mindset with an eye for operational excellence and continuous improvement

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Site Reliability Engineer - Production Sandbox Reliability team

LATAM

Remote

Senior

Deel