About the role

We’re looking for a highly motivated, creative, passionate writer to join us in developing and maintaining self-help content that serves an ever-growing community of Shopify merchants, partners, and developers. We work on the cutting edge of technology providing a new way for Shopify’s customers to experience the quality of our content through the magic of AI!

Key Responsibilities:

Using AI to develop content faster, more easily, and to increase capacity and efficiency.

Writing clear, user-centered content for new and updated features, based on feedback, UX research, support data, SME and editorial reviews, and hands-on testing.

Developing and optimizing content to improve the performance of AI.

Using data to make informed decisions on what content needs to be improved and to measure the success of experiments and projects.

Building high-trust relationships across Shopify's R&D, UX, marketing, and Support teams.

Maintaining and improving problematic content, all with reference to our style guide.

Establishing timelines, delegating tasks, and providing organizational communications for content projects.

Participating fully in the life of the team, taking part in discussions, debates, and meetings.

Mentoring team members at various skill levels.

Being resourceful. Doing more with less.

Amplifying the mission. Being the voice of the customer.

Qualifications:

Previous Technical Writing experience.

Used analytics to understand, prioritize, and improve content.

Built and managed a network of SMEs and engaged stakeholders for cross-functional collaboration.

Strong writing skills and knowledge of documentation best practices as evidenced by past experience.

Excellent craft leadership and communication skills.

A commitment to understanding audiences’ needs informed by empathy (spoiler alert: helping our audience accomplish their goals is our main objective).

High standards, an obsessive eye for detail, and a strong sense of ownership.

A track record of delivering documentation in a fast-paced environment where requirements and scope change quickly.

Knowledge about the opportunities AI offers for content development and publishing.

Familiarity with AI, LLMs, vector search, prompt engineering.

Worked with version control software such as Git and familiarity with Docs as Code.

Technical skills like knowledge of Markdown, reading and understanding code, and data literacy.

Senior Technical Writer

Americas

Remote

Senior

Shopify