About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

As a Senior Systems Analyst, you will join the CRM Team to design integrations, define system logic, and ensure reliable data flows. The CRM Team builds a core system that supports the full sales lifecycle — from lead management to deal closure — enabling sales teams to work more efficiently through centralized data, automated processes, and continuously evolving product capabilities.

Responsibilities

Gathering, analyzing, and documenting business requirements for CRM (Creatio) and related integrations
Breaking down tasks from Product Owner and stakeholders into clear, actionable items
Designing integration solutions (REST APIs, external vendors, Web/Mobile data flows, BigQuery pipelines)
Defining tasks for backend, frontend, CRM, and external vendors (API specs, contracts, data models, business logic)
Collaborating with development, QA, Data, and business teams to ensure aligned solutions
Working with external vendors: aligning requirements and monitoring implementation
Conducting acceptance testing of CRM and integrations (API validation, data flow checks)
Investigating and troubleshooting integration issues and data inconsistencies
Supporting implementation and ensuring system stability across integrations
Maintaining and updating documentation in Confluence (APIs, data flows, processes)

Requirements

3+ years of experience as a Systems or Business Analyst, preferably in integration-heavy environments
Strong experience with APIs and integrations (REST, Swagger/OpenAPI, Postman)
Experience with CRM systems (Creatio / BPM Soft / Terrasoft)
Understanding of data flows, data modeling, and SQL; experience with BigQuery or similar DWH is a plus
Knowledge of microservices architecture and system integration patterns
Experience with BPMN, UML, ER diagrams and tools like Miro, Draw.io, PlantUML
Experience working with Jira and Confluence
Strong English for technical and business communication

We offer

Long-term service agreement contract with QIC with 3 months probation period
We are diverse — our digital nomads work remotely from 25+ different countries
Payment in US dollars monthly to your bank account using SWIFT
Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
Performance reviews are conducted twice a year, with the possibility of a raise
Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar

Senior Systems Analyst

APAC

Remote

Mid-level

QIC Digital Hub