Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.

The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations.

What you'll do

Solve technical customer issues of broad scope and high complexity.
Provide mentorship for Solution Architecture team members and remain a current contributor to team-learning initiatives and activities.
Work cross-departmentally to find solutions to complex scenarios and integration issues.
Propose improvements and innovation for customer calls and product demonstrations based on current market trends.
Maintain in-depth knowledge of the entire GitLab application.
Represent GitLab as a speaker at field events or as an author in GitLab-focused publications and blogs.
Provide opportunity strategy leveraging market and industry knowledge and trends.
Drive Technical Close Plans without guidance.
Collaborate with the product team while representing customer requirements and feedback.
Create Customer Success Plans with customers
Contribution to Account and Territory Planning Sessions of their region/sub-region
Regularly enhances GitLab documentation for clarity and accuracy as well as adding new explanations, examples and sections.
Share subject matter expertise through Slack posts, documentation updates, communities of practice, issue and MR participation and other common GitLab collaboration mechanisms.
Coach sales team-members on deal qualification when necessary.
Assists with specific objectives and key result associated tasks
Leading Value Stream Assessments with your accounts or another team member’s, while the team member

What you'll bring

Experience with technical pre-sales or as a professional in the field of information technology
Experience with modern software development or operations and their associated technologies
Experience with cloud computing and related technologies and practices
Has experience with the additional responsibilities of a Senior Solutions Architect
Experience in Workshop facilitation
Experience working with Financial Services, i.e. FinTechs, Capital Markets, Insurance or Banks
Preferably has experience in DevSecOps in one or more of the following: CICD, GitLab, GitHub, Application Security, Platform Engineering, or SRE experience"

How GitLab will support you

Benefits to support your health, finances, and well-being
All remote, asynchronous work environment
Flexible PTO (paid time off)
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and development budget
Parental leave
Home office support

Hiring process

Selected candidates will be invited to schedule a screening call with our Global Recruiters.
Next, candidates will be invited to schedule a first interview with the SA team Manager.
Candidates may be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.
Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.
Candidates may be invited to additional interviews.
Successful candidates will be made an offer after references are verified.

Senior Solutions Architect (Financial Services)

Anywhere in the world

Remote

Senior

GitLab