Hi, I’m Alex, Director of Revenue Operations at Customer.io, and I’m looking for a Senior Sales Strategy and Operations Manager to join our team and help scale how we plan, execute, and optimize our sales efforts.

In this role, you’ll operate as a senior individual contributor, partnering directly with sales leadership to lead high-impact initiatives that unlock growth and operational excellence. From driving territory planning and compensation design to improving sales forecasting and performance insights, you’ll play a key role in helping our revenue team work smarter and win more often.

If you’re energized by working cross-functionally, translating data into decisions, and building systems that create clarity and momentum, we’d love to hear from you!

Some things you'll do

Lead the development and execution of sales strategies using performance data, market trends, and business insights
Build and improve forecasting, quota setting, and pipeline management processes that align with business goals
Maintain and optimize key tools and systems (Salesforce, dashboards, reporting frameworks) to improve sales team efficiency
Partner with Marketing, Finance, and Product to align GTM initiatives and drive consistent execution
Deliver regular reporting and analysis on sales performance, surfacing actionable insights and recommendations
Work closely with Enablement and Product Marketing to equip the sales team with tools, insights, and best practices
Own the design and implementation of compensation plans, incentive structures, and territory strategies
Identify and resolve bottlenecks in the sales process—championing automation and simplification where possible
Support sales leadership with decision-making through modeling, market research, and competitive analysis

About you

You have a strong understanding of sales strategy, pipeline health, and GTM operations—especially in a SaaS environment
You’ve led or supported forecasting, territory planning, and compensation design at scale
You’re deeply analytical and comfortable turning messy data into clear insights and decisions
You love solving complex problems that sit at the intersection of people, process, and data, and you get energy from bringing structure to ambiguity
You’re motivated by helping sales teams work smarter and more efficiently—removing friction and creating systems that empower them to succeed
You thrive on cross-functional collaboration and know how to bring diverse stakeholders together around shared goals
You balance big-picture thinking with a strong attention to detail and take pride in building systems that serve both people and business outcomes
You’re an excellent communicator who can influence across all levels of the organization
You’re highly proficient in Excel and SQL, and comfortable navigating Salesforce and BI tools like Looker, Tableau, or Power BI
You’re adaptable, resourceful, and at your best when navigating fast-paced, evolving environments

What we're looking for

5+ years of experience in Sales Strategy, Revenue Operations, Sales Ops, or a related field
Proven track record of driving sales performance through strategy, planning, and process improvements
Strong experience with Salesforce and familiarity with sales analytics or BI tools (e.g., Tableau, Power BI, Looker)
Highly proficient in Excel and SQL for reporting and advanced analysis
Strong understanding of sales methodologies, pipeline management, and go-to-market frameworks
Excellent communication and stakeholder management skills—you’re just as confident presenting to executives as you are collaborating with ICs

Why this role matters

You’ll be the engine behind how we scale and optimize our sales org—helping us stay aligned, data-informed, and ready for growth. If you’re looking to drive meaningful impact in a collaborative, fast-moving environment, we can’t wait to meet you.

Senior Sales Strategy & Operations Manager

Americas

Remote

Senior

Customer.io