As a Senior Migration Specialist, you’ll lead high-touch, complex customer migrations - working closely with creators and internal teams to deliver a smooth, confident transition to Uscreen. This is a hands-on, client-facing role where you’ll provide a white-glove experience, anticipate needs, and remove friction for customers at every step. You’ll also help shape future projects by mentoring others and executing on improvements to our internal processes.

🚀 What you’ll do:

Own the full lifecycle of assigned customer migration projects, from scoping and kickoff to go-live
Translate customer needs and platform data into a clear, actionable migration plan
Troubleshoot and resolve technical issues related to data import, billing, or platform setup
Communicate clearly and proactively with customers and internal teams throughout the project
Contribute to process improvements, templates, communications, and team documentation
Mentor Junior Migration Specialists through peer QA, feedback, and knowledge sharing
Collaborate cross-functionally with Support, Product, and Success on customer-impacting issues

🔥 Do you have what it takes?

3+ years of experience in SaaS or technical services, with a focus on customer-facing implementation or migrations
Proven ability to manage and execute multiple projects at once, each with varying complexity
Strong communicator - organized, clear, and confident with both internal teams and customers
A strong sense of curiosity - you love digging in, learning new things, and figuring out how to make things better
Passionate about doing meaningful work and being part of a team that’s building something impactful
Comfortable working with spreadsheets, structured data (CSVs), and troubleshooting
Able to simplify technical issues for non-technical stakeholders
Basic experience with data querying or SQL (or a willingness to learn)
Self-starter with strong time management and a bias for action
Familiarity with CRM and project tools
Available for at least 5 hours of overlap with US Eastern Time

Bonus points if you have:

Experience migrating users, content, or billing systems from other SaaS platforms
Familiarity with online video platforms or membership-based businesses
Understanding of the creator economy, online fitness, or community-driven platforms
Basic experience with workflow automation tools like Zapier

Our Commitment to You:

We know your worth and we will compensate you competitively.
Your growth is our growth! We’ll provide you with access to best-in-class training and workshops to help you develop and succeed in your role.
It’s a marathon, not a sprint - we make sure you have a clear growth plan to help you get to the next level at Uscreen.
100% Remote – work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.
Our flexible, unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
We also offer flexible parental leave.
Your home office should be ergonomic and inspirational to help you make some magic. We’ll give you a generous WFH stipend to help you set one up.
And if WFH is not for you, we’re happy to pay for your coworking space!

✔️Are you interested in applying?

Click the “Apply for this position” button
Fill out the short form
We will review the applications and email candidates who qualify to set up a first-round interview!

Senior Migration Specialist

Anywhere in the world

Remote

Mid-level

Uscreen