We're seeking a Senior Business Operations Manager to drive operational excellence across the company. This role sits at the intersection of strategy and execution, working closely with all departments to optimize processes, improve efficiency, and support our growth objectives. The ideal candidate brings experience in crypto, fintech, or high-growth startups and thrives in a fast paced, tech environment.

What you'll do:

Support the day-to-day intake, triage, and resolution of a wide variety of operations requests, contributing to a responsive and high-quality experience for all stakeholders
Collaborate with the Operations team to continuously improve how incoming requests are tracked, prioritized, and executed—ensuring process efficiency and consistency
Participate in cross-functional initiatives such as device procurement, license management, vendor sourcing and vetting, system/tool implementations, and ad hoc purchases
Contribute to the development and upkeep of internal documentation (for Ops) and external-facing guides and resources to support other teams in navigating Ops processes
Help identify process gaps, inefficiencies, or recurring issues, and recommend improvements in coordination with the broader team
Work alongside teammates to implement a more strategic and standardized approach to how the Ops function handles requests and executes projects
Provide hands-on support in operational project work, ensuring deliverables are completed with accuracy, timeliness, and attention to stakeholder needs
Partner with other team members to track metrics and patterns in requests, helping inform process refinement and resource planning

What you'll need:

7+ years of business operations, strategy, or management consulting experience
Proven track record of scaling operations, especially in a startup environment
Exceptional analytical and problem-solving abilities
Strategic thinker with strong execution capabilities
Strong project management skills
Excellent communication and presentation skills for executive-level audiences
Proficiency in data analysis tools (SQL, Excel, Tableau, or similar)
Experience with operational tools like Notion, Monday, Salesforce, or similar platforms
Comfortable operating in ambiguous, fast-changing environments
Natural collaborator who can influence without authority
Detail-oriented with ability to maintain high standards while moving quickly
Entrepreneurial mindset with ownership mentality
Relevant Bachelor's degree; MBA or advanced degree a plus

Senior Business Operations Manager

Anywhere in the world

Remote

Senior

Offchain Labs