👩‍💻 The Role

Location: To create the best experience for this employee and to meet the business needs, this role requires you to be located within the EMEA region with the right-to-work status for the country you reside in.

As a Sales Manager (EMEA) at Oyster, you will play a pivotal role in leading a fully distributed, remote team to drive revenue growth through both new business acquisition and effective account management. This role combines sales management and customer relationship expertise to maximize the total value of Oyster's platform across various markets.

Responsibilities

Revenue Leadership:
Drive the predictability of both new and existing business revenue to inform the business of net growth base early and accurately.
Delivery of consistent, clear team structure for the flow of deal information, status, movement, and needs.
Manage the sales pipeline and ensure accurate forecasting and reporting
Develop sales playbooks to increase the close rate and sales efficiency
Deliver sales revenue goals & increase team performance

People Management:
Lead and mentor your team, providing guidance, coaching, and support to help them excel in their roles, particularly through the challenge of navigating internal blockers and complexities.
Coaching sales methodologies (MEDDIC, 3 Whys) through tools like Gong.
Drive performance discipline, including; activity, pipeline, sales management, and sales best practice
Consistent and clear coaching and goal-setting for IC development for revenue outcomes and more qualitative personal skillset growth.
Driving motivation and team culture and engagement; creates an environment for your team to thrive with a growth mindset whilst setting and holding high standards

Effective Escalation Point:
Sponsor commercial deals both in new business and expansion, commercial churn risk scenarios, general customer negotiation, and internally at Oyster where customizations and approvals require strong cases for business decisions.
Join customer calls to drive opportunity progression and success
Craft, review, and improve email campaigns to drive better results

Collaboration:
Works with cross-functional leadership team to ensure a culture of sharing best practices across multiple disciplines and teams and optimize internal processes to aid the sales team in providing the best service to their customers.
Create strong feedback loops to collect information and stories for constant program improvement

Minimum Requirements

Experience:

4+ years in customer-facing sales roles, with new business and existing business experience
2+ years in commercial leadership roles
Proven record of recruiting, onboarding, and enabling top talent
Experience managing a remote or fully distributed team
Knowledge and experience in selling and managing people selling SaaS products

Skills:

Exceptional interpersonal and communication skills
Demonstrated ongoing coaching and consistent career growth mentorship with direct reports
Demonstrated leadership over long-term project execution to favourable outcomes
Problem-solving and conflict-resolution capabilities
Strong operating rhythm to keep routine deliverables on track while escalations emerge
Strong analytical skills and the ability to use data to drive decision-making
Able to sponsor commercial deals both in new business and expansion, commercial churn risk scenarios, general customer negotiation, and internally at Oyster where customizations and approvals require strong cases for business decisions.
Effective in joining customer calls to drive opportunity progression and success
Ability to handle a fast-paced environment and challenging workload
Ability to build productive and positive relationships across the organization at all levels
Excellent communication skills, particularly with executive-level partners

Attributes:

Customer-focused mindset with a genuine desire to help clients succeed
Ability to adapt in a fast-paced, dynamic environment
Detail-oriented with excellent organizational skills
Proactive attitude and willingness to take initiative
Ability to thrive in an ambiguous environment with a high degree of autonomy

[BONUS]:

Strong, existing industry relationships
New business and existing business experience
Knowledge of the complexities of the global employment market and current providers in the space

🦪 How we work together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. 🙌 We build trust. 🤝 We thrive together. 🌍

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

💌 How YOU work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.
Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. Check out their benefits catalogue here for inspiration.
Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!

✨ The best jobs should be available to everyone

At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.

Sales Manager

EMEA

Remote

Mid-level

Oyster®