Role Overview

As Renewals Manager, you will own and manage the end-to-end renewal lifecycle for all customers. You’ll work closely with regional CSMs who manage the customer relationship and success plans, but you will be responsible for commercial execution, thus ensuring timely, accurate, and frictionless renewals.

You’ll identify risks, mitigate churn, and optimize renewal terms to support Gross Revenue Retention (GRR) goals. You’ll also help us build scalable renewal processes, reporting, and forecasting as we grow.

This role is perfect for a proactive, detail-oriented professional who thrives at the intersection of customer success, commercial negotiation, and revenue strategy.

Key Responsibilities

Own the global renewals pipeline: forecast, track, and close all customer renewals on time, ensuring high GRR
Partner with CSMs and Sales to assess account health, flag risks early, and execute commercial discussions
Engage directly with customers on renewal terms, pricing, and contract amendments
Create and manage renewal quotes, order forms, and commercial approvals in coordination with Finance
Improve and scale renewal processes, tools, and reporting infrastructure
Report on churn, retention, and renewal KPIs regularly for leadership visibility
Ensure alignment with legal, finance, and revenue teams to streamline contracting and approvals

You’ll bring

5+ years of experience in a Renewals or Account Management, ideally in SaaS or cybersecurity
Proven track record of owning and negotiating renewals across global enterprise and mid-market accounts
Deep understanding of SaaS business models, pricing structures, and commercial terms
Experience working cross-functionally with CS, Sales, Legal, Finance, and RevOps
Excellent negotiation, stakeholder management, and communication skills, with a high attention to detail
Experience with Salesforce, CPQ systems, and contract management tools
Data-driven mindset. Strong at forecasting and working with revenue metrics
Comfortable working across multiple time zones and cultures

Renewals Manager

Anywhere in the world

Remote

Senior

Hypernative