About the role

We are looking for a Project Coordinator to join our team to play an instrumental role in helping us deliver key services offered today to customers: Circle Plus mobile app launches. Our Circle Plus customer segments is continuing to see explosive growth and it’s time we expand the team.

You’ll have a unique opportunity to work cross-functionally alongside almost every department at Circle (engineering, design, sales, customer success, and customer support) to help our customers build, launch, and maintain their mobile apps in the Google Play Store and Apple App Store.

What you'll be doing

Be the main point of contact for anything related to a customer’s Circle Plus app launch. You’ll coordinate the app submission process from end-to-end and own all aspects of project planning, tracking, and communications. See more on the app submission process below.
Proactively handling schedule and scope changes, identifying risks, and managing escalations throughout the app submission process.
Partnering closely with other internal stakeholders to share feedback and experiences that help us improve our customers experience on Circle.
Spotting inefficiencies in the way we do things, identifying problems, proposing solutions, and leading process improvement projects to root out inefficiencies.
Maintaining a deep understanding of the Circle platform and our white-labelled apps, and making recommendations on how customers can use it to accelerate their desired outcomes.
Partner closely with Customer Success Managers to communicate proactively and collaborate to ensure customers migrations and launches are a seamless experience.
Work directly with both new and existing customers on assessing project requirements & feasibility, helping them understand key changes alongside migrations and owning project execution & communication from end-to-end.
Documenting key processes and implementing necessary changes as needed based on efficiency improvements or platform changes that require adjustments to our services

What goes on during the app submission process?

Outlining the app submission process to customers
Setting expectations with customers about the app submission process
Helping customers set up their app accounts
Coordinating the design asset process on behalf of our customers
Submitting the apps into the Apple app store / Google play store
Maintaining the apps when updates are needed

What you'll need to be successful

Strong alignment with our values, find our values on our career page if you haven’t read up on them yet
You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
You have 2+ years of experience working as a project coordinator, project manager, implementation partner, or any role that has managed processes end-to-end with customers.
You have worked in a similar role at a SaaS company, ideally that serves SMB businesses with a high-volume of customers.
You’re resourceful. You may not have all the answers, but you know how to find them.
You’re committed to making sure the customer has an enjoyable experience throughout each step in their journey and are constantly thinking about ways to improve it.
You’re a team player, with a high level of integrity and desire to assist your team. You enjoy working with cross-functional teams and are able to effectively balance competing priorities to make decisions that best support the customer, the team, and Circle.
You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability.

Bonus points

Experience setting up integrations and understanding how systems communicate with each other.

Project Coordinator

Anywhere in the world

Remote

Senior

Circle