Job Overview

VRChat is seeking a senior program manager who will be researching industry trends, designing, and coming up with data and metric-driven solutions to keep our users safe from online abuses. You will be utilizing skills in program management, technical solutions, soft skills such as communication and stakeholder management to work alongside internal teams and external parties to build end-to-end safety features and infrastructure.

Duties & Responsibilities

Develop a deep understanding of VRChat’s community support architecture, product surfaces, and policy framework to inform strategic decisions
Inform and implement strategies for managing and mitigating trust and safety risks
Align Trust and Safety initiatives with company goals and product roadmaps, execution through clear KPIs, timelines, and deliverables
Analyze user behavior and incident trends to proactively surface issues, identify bugs, and drive cross-functional resolution
Work with cross-functional partners to assess support requirements for new product launches
Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions
Lead global, cross-functional programs that enhance user safety and experience, partnering closely with engineering, product, legal and support teams
Identify actionable insights, suggest recommendations and influence team strategy through effective communication
Evaluate and recommend technical solutions to mitigate abuse vectors and improve platform integrityIdentify opportunities to continuously improve our Trust and Safety program vision

Experience, Skills & Qualifications

BA/BS, with evidence of technical experience or equivalent relevant experience
3-5 years of experience in program or project management, analytics, product, consulting, or equivalent team
2+ years of experience initiating and driving projects to completion with minimal guidance
Experience using data and metrics to drive improvements
Excellent written and verbal communication skills on quantitative topics for non-technical and executive audiences.
Excellent problem-solving ability in high-pressure situations.

Bonus Points

Experience in Trust and Safety and/or Compliance
Experience at a start-up or technology company
Experience working at a VR or metaverse-related company
Experience working on a “live” app, shipping frequent updates and responding to user feedback

Program Manager / Senior Program Manager, Trust and Safety

Anywhere in the world

Remote

Senior

VRChat Inc.