At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.

How You'll Make an Impact:

As a Post-Sales Operations Specialist you will be closing the gap between "signed" and "successful." This role sits between Sales, Onboarding, and Support to ensure newly closed customers are ready for kickoff, progress quickly to first value, and receive proactive support when risk signals emerge. You will also help protect revenue by handling a defined queue of downgrade/cancel requests and improving the playbooks and processes behind the work.

What You Bring to the Team:

Own the post-sale handoff and onboarding readiness
Drive momentum to first value
Work a defined save/retention queue
Own clear, customer-friendly communication
Maintain clean systems and actionable data
Coordinate expert resources and escalate when needed
Improve the playbook

What Sets You Up for Success:

Onboarding readiness rate: close to kickoff prerequisites complete Time to kickoff and time to first value Retention save rate and ARR saved (for the downgrade/cancel queue you own) SLA adherence: response and resolution times Data quality: CRM hygiene for handoff, entitlements, milestones, and risk flags Revenue Recovery ROI: ratio of credits/concessions granted vs total ARR saved Churn Mitigation Value (CMV): ARR saved from accounts that were at-risk / in a cancel queue due to your intervention Post-resolution customer sentiment: lightweight 1-question survey to the primary customer contact after a save or major unblock (e.g., confidence-to-use question)

What to Expect - Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Post Sales Ops Specialist

Anywhere in the world

Remote

Mid-level

Cloudbeds