This position is office based and will be required to work 09:00 - 18:00 on weekdays (Monday - Friday).

Only candidates based in or near Gibraltar will be considered.

Position overview

Customer Success Advisor supporting the HQ Support Manager, who serves as the face of Xapo Bank at our Gibraltar Global Branch, the first and only Xapo Bank branch in the world. Based at our HQ in Gibraltar, the main responsibility of this role will be to assist the HQ Support Manager by performing the following related to;
Daily customer-facing banking operations
Xapo Bank team-onsite visits
Events
VIP visits
Facilities management.
This role will report to the HQ Support Manager, support Xapo’s business development efforts with clients, and lead in providing exceptional client support that begins with the initial contact with them when they attend the HQ, and continues throughout the client relationship.
This role will also assist the HQ Support Manager’s role as the facilities manager, ensuring the efficient and effective running of the Global Branch.

Responsibilities

HQ Operations

Liaising with Suppliers - Maintaining good working relationships for best service.
Maintaining canteen, bar, and wine cellar stock levels
Maintaining stationery levels
Processing Supplier Invoices
New vendor onboarding
Invoice submission, follow up, and filing
Requesting cleaning supplies from our 3rd party cleaning service provider
Monitoring the cleaner’s efficiency and effectiveness
Liaising with Maintenance Team on any repairs required
Upgrades of household/office hardware items where needed

Onsites

Manage the HQ Onsite Calendar
Confirm attendees with Team Lead
Assist with Xapien’s Visa applications by providing copies of letters/evidence requested during travel visa processing.
Block-book rooms at Sunborn
Liaise with Team-Lead on the weeks agenda and required events (i.e. special stationary requirements; etc)
Book events (Team building, i.e. E-Bike tours, etc)
Plan and book catering (lunch and dinner)
Send group email with:
Local information - weather, power points, currency etc.
Link to Health & Safety/dietary requirements form
Check stock levels (soft drinks, wine, beer, snacks, masks & basic toiletries) and buy/order where necessary.
Welcome-wagon for Xapiens
Attend post-work events
Events
Assist the HQ Support Manager in;
planning,
organising, and
delivering events
VIP visits
Assist the HQ Support Manager in;
planning,
organising, and
Entertaining VIP visits
Ad Hoc Task
Assist the HQ Support Manager with any unplanned tasks arising from normal day-to-day operations.

Skills needed

Exceptional communication skills, both verbal and written
Exceptional interpersonal skills and networking ability
Demonstrate a strong command for both English and Spanish languages
Ability to translate complex/technical issues into easy to understand language for clients
Strong attention to detail and analytical skills
Empathy and a passion for delivering excellent service to clients
Driven, self-motivated, collaborative and highly flexible team player approach
Self-learner, and an avid problem-solver
Knowledge of Bitcoin and Fiat currency payment rails
Well versed in local and regional knowledge

Other requirements

Alignment with Our Values and the Xapo Values-Driven Leadership principles.
Reside in (or near) Gibraltar as this role would require you to work in the branch.

Platform/DevOps Intern

Anywhere in the world