About the Role

As a People Operations Specialist, you’ll report to our Sr. Manager of HR Data & Systems and play a key role in ensuring a seamless, efficient experience for employees across the company. You’ll manage end-to-end HR lifecycle processes, maintain accurate and insightful people data, and optimize the systems and documentation that keep our operations running smoothly. You’ll also serve as a trusted partner to employees and cross-functional teams alike.

About You

You care about the details, love building clean systems, and want to make a real impact behind the scenes. This role lives at the intersection of process, data, and service. You’ll keep our People systems humming, support employees with clarity and care, and help us scale smarter as we grow.

What You’ll Do

You’ll:

Own and manage day-to-day People Ops processes—like onboarding, job changes, relocations, offboarding, leaves, and ad hoc payments
Answer employee questions with empathy and speed across shared inboxes and Slack channels
Keep our HR systems (like HiBob, ADP, or Workday) accurate and up-to-date with clean, complete data
Run regular data audits to catch inconsistencies before they become problems
Support system automations, integrations, and tools—plus help launch new ones
Build reports and dashboards that help us visualize what’s happening across the org
Maintain and improve documentation so others can self-serve confidently
Collaborate with teammates across Recruiting, Payroll, Finance, IT, and more to make sure everything stays aligned

What You Bring

You:

Sweat the small stuff and triple-check your work—especially when it impacts payroll or compliance
Know your way around HR tools and Excel (and are open to learning AI tools to work smarter)
Stay organized and operate with sound judgment, even under pressure
Ask good questions, crave feedback, and look for ways to grow your skills
Understand the importance of discretion, especially when handling sensitive employee info
Communicate clearly and kindly—whether you’re troubleshooting a system issue or helping someone navigate a tricky leave

What You’ll Need

Hands-on experience managing HR lifecycle processes in an in-house People Ops or HR team
Proficiency with HRIS systems like HiBob, ADP, or Workday—including supporting integrations with platforms like payroll, PEOs, and IT tools
Strong attention to detail and organizational skills—you keep data clean and processes tight
Familiarity with multi-state compliance requirements and a high level of discretion when working with sensitive info
Comfort working in spreadsheets and building basic reports
Clear, empathetic communication skills—especially when supporting employees or cross-functional partners
Experience working in a fast-paced, remote environment where you take ownership and follow through
Curiosity about AI and automation tools—or hands-on experience using them to streamline repetitive work

Compensation & Benefits

We believe in transparency. Starting salary for this role is $70,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

People Operations Specialist

Anywhere in the world

Remote

Senior

Customer.io