Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

We’re looking for a Payroll Coordinator to support accurate, timely, and compliant payroll operations across the company. This is a hands-on, execution-focused role that sits at the intersection of People Ops and Finance, working closely with our Payroll Lead and cross-functional partners.

In this role, you’ll help ensure payroll runs smoothly by validating inputs, auditing data across systems, maintaining trackers, and supporting month-end and compliance-related processes. If you’re detail-oriented, highly organized, and get real satisfaction from clean data and on-time payroll, this role will feel like home.

Some things you’ll do

Prepare and support end-to-end payroll cycles by validating inputs (timesheets, compensation changes, leaves, bonuses, commissions, reimbursements) and maintaining payroll files and trackers
Audit employee data across payroll and HR systems to ensure accuracy, resolve discrepancies, and maintain clean, consistent records
Partner closely with the Payroll Lead, People Ops, Finance, and managers to identify, troubleshoot, and resolve payroll-impacting issues
Review and maintain accurate payroll setup for new hires, terminations, severance, bonuses, and other employee lifecycle changes
Process, validate, and document commissions, bonuses, and other one-off or special payments for audit and reporting purposes
Support payroll audits, compliance activities, and ongoing process improvements
Assist with tax and benefits administration, including state tax account access, compliance trackers, 401(k) contribution audits, and benefits cost reconciliation
Support month-end close activities, including payroll vendor reporting and invoice reconciliation
Monitor and route payroll, tax, and benefits-related correspondence

What we’re looking for

At least 1 year of hands-on payroll experience
Working knowledge of multi-state payroll and basic payroll tax requirements
Strong attention to detail and comfort auditing and reconciling data across systems
Proficiency with Excel and/or Google Sheets
Ability to manage deadlines, prioritize work, and collaborate cross-functionally in a remote environment
Experience with ADP or similar payroll systems is a plus
Exposure to international payroll is a plus

You’ll be successful in this role if you

Enjoy structured, process-driven work and thrive on accuracy
Keep calm during payroll cycles and follow through on details
Communicate clearly, document thoroughly, and flag issues early
Prefer clean reconciliations over “we’ll fix it next cycle”

Compensation & Benefits

We believe in transparency. Starting salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

Payroll Coordinator

Americas

Remote

Mid-level

Customer.io