About the Role

We are seeking a highly organized and detail-oriented Operations Associate (Talent & Data) to join our team. This role is designed for someone who enjoys managing structured workflows, conducting research, and ensuring smooth communication processes. You’ll be responsible for handling responses from outreach campaigns, building and enriching datasets, and supporting operational initiatives that drive our team’s efficiency.

This is an excellent opportunity for someone looking to gain exposure to operations, research, and communications management in a fast-paced environment.

Key Responsibilities

Communication & Outreach Support

Monitor and manage inbound messages from centralized communication channels.
Respond to inquiries promptly and consistently, ensuring alignment with campaign objectives.
Support outbound outreach efforts by preparing target lists and sending messages when needed.
Maintain professional, high-quality communication across platforms.

Data Research & Enrichment

Conduct independent research to identify, compile, and organize structured datasets.
Manually enrich and verify data when automated tools are insufficient.
Source candidate, prospect, or partner information from public records, websites, and databases.
Maintain accurate, clean, and well-documented datasets for ongoing use.

Operational Support

Collaborate with team members to streamline processes and improve workflow efficiency.
Track, log, and report on communication and research activities.
Assist with ad hoc projects requiring structured research or operational execution.
Support the development and documentation of standard operating procedures.

Skills & Qualifications

Strong organizational and project management skills.
Excellent written communication and attention to detail.
Ability to handle high-volume, repetitive tasks with consistency and accuracy.
Comfortable conducting online research, scraping data, and working with spreadsheets.
Analytical mindset with the ability to recognize patterns and trends in data.
Prior experience with CRM, ATS, or communication platforms is a plus (e.g., LinkedIn Recruiter, HubSpot, Salesforce).
Bachelor’s degree in Business, Communications, Data/Information Sciences, or related field preferred, but not required.

What We’re Looking For

Someone who thrives in structured, process-driven work environments.
A fast learner who is resourceful and adaptable when solving problems.
A collaborator who can work closely with cross-functional teams.
A detail-oriented professional who ensures accuracy even under high-volume workloads.
40-60 hours of weekly time commitment

Why Join Us

Be part of a fast-growing, dynamic team with opportunities for growth.
Gain hands-on experience in operations, research, and communications.
Exposure to a variety of tools and workflows that will build a strong foundation for future roles in operations, talent, or program management.
A flexible, supportive environment where your contributions have a direct impact.

Operations Associate (Talent & Data)

Anywhere in the world

Remote

Mid-level

Mercor