Key Responsibilities

Develop and maintain comprehensive user-facing documentation, including API documentation, help center articles, how-to guides, FAQs, and tutorials.
Create and refine detailed release notes and feature documentation to ensure clarity and alignment with product updates.
Collaborate cross-functionally with product managers and engineers to understand technical features, workflows, and integration points.
Translate complex technical concepts into accessible language for various audiences, including developers and end users.
Ensure consistency in style, tone, and terminology across all technical documentation.
Leverage AI-driven efficiencies to enhance documentation accuracy, organization, and relevance.
Optimize content structure for usability, discoverability, and engagement across multiple platforms.
Utilize visuals, diagrams, and interactive elements to improve comprehension and usability.
Continuously refine documentation based on product updates, analytics, and user feedback.
Advocate for content best practices and support initiatives that improve knowledge-sharing within the company.

Qualifications

3+ years of experience as a Technical Writer, preferably in SaaS or B2B software.
Proven expertise in API documentation, technical writing, and content structuring.
Strong understanding of modern documentation tools beyond basic word processing (e.g., Markdown, HTML, documentation platforms).
Experience with tools such as Confluence, Notion, Zendesk, or equivalent platforms for structured technical writing.
Comfortable leveraging AI-driven efficiencies to improve documentation processes and content accuracy.
Excellent writing and editing skills with keen attention to detail.
Ability to collaborate effectively with engineers, product managers, and other stakeholders in a fast-paced, agile environment.
Bachelor’s degree in Technical Writing, Communications, Computer Science, or related field preferred.
Willingness to travel occasionally for team meetings or strategic discussions.

Mid-Technical Write

LATAM