About the role

About the Infrastructure Engineering Group

The Infrastructure Engineering Group at Shopify is on a mission to build a reliable, trusted, intuitive, and scalable infrastructure platform that powers global commerce. Our work ensures that merchants can focus on running their businesses while Shopify developers focus on creating tools that empower them to do so.

Key Responsibilities: As a Live Site Operations Analyst supporting Shopify’s e-commerce platform, you will be responsible for:

Monitoring Shopify’s production systems: debugging, diagnosing, and understanding the technical details behind any problems, and working with owning teams to respond, and repair problems.
Enhancing Observability and Resiliency: Maintain tools and dashboards that provide real-time insights into system performance and ensure 24/7 commerce operations.
Supporting Global Deployment and High-Scale Customers: Support our platform's global footprint, ensuring the success of our enterprise customers with high-scale requirements.

Our infrastructure is built on a robust technology stack, including:

Platform: Google Cloud Platform, Kubernetes
Storage: Google Cloud Storage, MySQL, Redis, Memcached, Elasticsearch
Data Distribution & Processing: Kafka
Programming Languages: Go, Python, Ruby

Monitoring: Grafana, Bugsnag

Bonus Experience

Incident coordination or management experience in a fast paced environment.
Previous experience working with developer teams.
You have a working understanding of GitHub or git in general and the Pull Requests.

Team Culture

We are a passionate group of software developers committed to building the best commerce infrastructure platform. We prioritize sustainable practices and long-term success, fostering an environment of continuous learning and professional growth. If you have a growth mindset, an avid curiosity, and a desire to build planet-scale infrastructure, you'll find a fulfilling home at Shopify.

Additional Information

Hiring Manager: KB Osahan

Recruiter: Kayla Boyer

Shift - AMER WEST - 11am to 7pm PST (6pm to 2am UTC), including weekends (Tuesday-Saturday).

Join Us

If you're excited to tackle complex challenges, learn new technologies, and contribute to a platform that powers millions of businesses worldwide, we encourage you to apply. At Shopify, we're dedicated to supporting your growth as we build the future of commerce together.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Use AI tools reflexively as part of your fundamental workflow
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

Live Site Operations Analyst (PST)

EMEA

Remote

Mid-level

Shopify