About the role

About the Infrastructure Engineering Group

The Infrastructure Engineering Group at Shopify is on a mission to build a reliable, trusted, intuitive, and scalable infrastructure platform that powers global commerce. Our work ensures that merchants can focus on running their businesses while Shopify developers focus on creating tools that empower them to do so.

Key Responsibilities: As a Live Site Operations Analyst supporting Shopify’s e-commerce platform, you will be responsible for:

Monitoring Shopify’s production systems: debugging, diagnosing, and understanding the technical details behind any problems, and working with owning teams to respond, and repair problems.
Enhancing Observability and Resiliency: Maintain tools and dashboards that provide real-time insights into system performance and ensure 24/7 commerce operations.
Supporting Global Deployment and High-Scale Customers: Support our platform's global footprint, ensuring the success of our enterprise customers with high-scale requirements.

Key Technology Stack

Our infrastructure is built on a robust technology stack, including:

Platform: Google Cloud Platform, Kubernetes
Storage: Google Cloud Storage, MySQL, Redis, Memcached, Elasticsearch
Data Distribution & Processing: Kafka
Programming Languages: Go, Python, Ruby

Monitoring: Grafana, Bugsnag

Bonus Experience

Incident coordination or management experience in a fast paced environment.
Previous experience working with developer teams.
You have a working understanding of GitHub or git in general and the Pull Requests.

Team Culture

We are a passionate group of software developers committed to building the best commerce infrastructure platform. We prioritize sustainable practices and long-term success, fostering an environment of continuous learning and professional growth. If you have a growth mindset, an avid curiosity, and a desire to build planet-scale infrastructure, you'll find a fulfilling home at Shopify.

Additional Information

Hiring Manager: KB Osahan

Recruiter: Kayla Boyer

Application Deadline: November 21, 2025

Shift - AMER WEST - 11am to 7pm PST (6pm to 2am UTC), including weekends (Tuesday-Saturday).

Join Us

If you're excited to tackle complex challenges, learn new technologies, and contribute to a platform that powers millions of businesses worldwide, we encourage you to apply. At Shopify, we're dedicated to supporting your growth as we build the future of commerce together.

Live Site Operations Analyst (PST)

Americas

Remote

Senior

Shopify