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About your key responsibilities and impact:

Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
Monitoring product status and involving responsible teams in urgent or critical situations;
Collaborating closely with other departments to ensure timely and effective issue resolution;
Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);
Responding to questions from regional customer support teams about various player issues.

Essential professional experience:

At least 1 year of experience in client support;
Intermediate+ English level;
Fluent in Ukrainian or Russian;
Familiarity with back-office systems, especially within gaming companies (a significant advantage);
Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly);
Proficient in using Jira, Jira Service Management, and Zendesk;
Strong multitasking and dynamic prioritization skills;
Excellent communication (written and verbal), analytical thinking, and problem-solving abilities;
Experience with monitoring and alerting tools.

Desirable skills and personal features:

Willingness and ability to work in shifts, including night shifts.

What we offer:

Benefits Cafeteria:

Sports compensation;
Medical coverage;
Psychological support;
Home-office coverage.

Work-life:

Remote work, Coworking compensation;
Childcare bu

Junior Technical Support Specialist

Anywhere in the world

Remote

Entry & mid-level

GR8 Tech