Even though we’re a global company, this Customer Support Specialist will work 8am-5pm UTC+8.

What You’ll Do:

Respond to email, live chat, and phone inquiries from existing customers and prospects
Advise customers on the best way to use the software to meet their needs
Track customer interactions in Salesforce
Assist prospects during their trial period to ensure they understand the product functionality
Serve as a conduit for customers to communicate product and feature requests to Product Managers
Assist our Customer Success Managers in dealing with large customers
Contribute to the Support Knowledge-base
Conduct product demos for prospects
Conduct Onboarding and Account Reviews for existing customers

About You:

You have experience working directly with customers. At least 1-2 years of experience, preferably in SaaS.
You’re an excellent communicator. This includes written and verbal English. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers live too!
You pay attention to the details. You know details matter, and you remember that everything you do can improve the customer’s experience in some way.
You’re obsessed with customer experience. You’re driven by creating an amazing customer experience. Added bonus if you have experience building and maintaining relationships with remote customers.
You have a growth mentality. You have a self-motivated approach to learning and development.
You love working with technology. We’re building it! This includes both web and mobile applications. Experience with Intercom and Salesforce is a plus!
You are available to work 8am-5pm UTC+8.

Our Benefits:

Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
Company offsite – We get together as a whole company to celebrate company milestones as well as encourage and sponsor small group meetups so that you can meet your teammates face-to-face around the world.
Social time – We know human connections are what make teams strong. We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections.
Equity for all full-time roles.
Generous health insurance – for US employees and their families, including dental and vision plans.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Research tells us that applicants who are female, non-binary, or people of color are less likely to apply to a role if they feel they don’t meet every qualification. If you feel you meet most of the qualifications, regardless of how you identify, and this is a role that would make you excited to come into work every day, please apply! Process Street is a place where everyone can grow.

We are proud to be an equal-opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

* * Disclaimer: Due to recent recruitment scams, we want to clarify that all official email communication will come from our domain (@process.st). If you receive messages from anyone claiming to represent Process Street but using a different email domain or requesting sensitive information upfront, please proceed with caution and report it to us at support@process.st.

Junior Customer Support Specialist | Remote | AI SaaS Support

Anywhere in the world

Remote

Entry & mid-level

Process Street