About the role

As Circle’s IT Specialist, you will play a hands-on role in managing daily IT operations and supporting our growing team. Reporting to the Finance team, this role ensures all employees have the tools, access, and support they need to work securely and efficiently.

You’ll be responsible for provisioning and maintaining employee hardware and systems, troubleshooting day-to-day issues, administering key IT tools (e.g., Google Workspace, Okta, Slack), and assisting with compliance and documentation tasks. This role is highly collaborative, supporting HR, Finance, and Security to maintain a reliable, compliant, and scalable IT environment.

What you’ll be doing

IT Operations & Support

Provision and de-provision user accounts, permissions, and hardware (e.g., laptops, Google Workspace, Slack, Zoom, etc.).
Serve as the first point of contact for all IT-related support requests — resolving day-to-day issues quickly and efficiently.
Maintain accurate records of IT assets, configurations, and system changes.
Support remote and hybrid team members with hardware setup, connectivity, and troubleshooting.
Help define, implement, and maintain a lightweight IT ticketing process or tool to improve visibility, accountability, and response times.

Systems Administration

Administer and deploy MDM and SSO tools such as Okta and Google Workspace under direction from IT leadership.
Assist with onboarding and offboarding workflows to ensure timely and secure access changes.
Run regular account audits to verify appropriate permissions and compliance with security standards.

Documentation & Compliance

Maintain IT documentation including inventory tracking, access logs, and process guides.
Collect evidence and assist with periodic compliance activities (e.g., SOC 2).
Run standard system reports to support audits, renewals, and tool reviews.

Tool Rollouts & Continuous Improvement

Partner with IT and cross-functional teams to test, document, and roll out new tools company-wide.
Identify opportunities to streamline workflows, automate repetitive tasks, and enhance reliability.
Support vendor evaluations and integrations for new systems as Circle’s toolset evolves.

What you’ll need to be successful

Strong alignment with our values. Find our values on our career page if you haven’t read up on them yet.
You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
2+ years of experience in IT operations, helpdesk support, or systems administration.
Proficiency with core IT tools such as Google Workspace, Slack, Zoom, and macOS and Windows OS device management.
Experience with SSO, MDM, and security platforms (Okta, Kandji, or similar).
Strong documentation habits and a proactive, service-oriented approach.
Ability to manage multiple priorities while maintaining attention to detail.
Comfortable troubleshooting both hardware and software in a remote-first environment.
Familiarity with compliance processes (SOC 2, ISO 27001) a plus.
Experience with IT ticketing or helpdesk platforms (e.g., Zendesk, Jira Service Management, Freshservice) or a demonstrated ability to build structured support workflows.

Bonus points

You’ve worked in a SaaS or distributed environment supporting remote teams.
You’ve created or maintained automation workflows or internal tools documentation.
You’ve supported or administered integrations between HRIS, finance, and IT systems.

$80,000 - $100,000 USD per year

The cash compensation range shown is a starting point. In addition to equity, benefits and perks, your cash compensation is subject to an annual review and increase on a once per year basis.

The fun stuff

Fully remote: work from anywhere in the world!
Autonomy and trust to do your job: we care about outcomes over everything else.
Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years.
Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.*
Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!*
Parental leave for parents expanding their family, or just starting one.
Home office stipend to help you get up and running.
Learning & development stipend to help you level up your professional skills.
Annual bonus potential for roles that don't already receive variable income or commission.
Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.
Check out our Careers page for more.

*Your role, location and unique circumstance may affect this.

IT Specialist

Anywhere in the world

Remote

Mid-level

Circle