We're looking for IT Operations / EUC Manager to build and improve the workplace technology environment across EMCD. We need proactive and hands-on, who can own employee devices, corporate accounts, SaaS access, IAM, asset management, onboarding/offboarding automation, and the overall digital employee experience.

You'll work closely with Security, IT, vendors, and business teams to make sure employees have secure, reliable, and convenient access to the tools they need.

Responsibilities:

Own and improve the end-user technology environment: laptops, mobile devices, corporate accounts, SaaS access, Google Workspace, Slack
Manage IAM, SSO, access policies, and secure access to key SaaS applications
Build and automate onboarding/offboarding workflows, including account provisioning and access revocation
Manage endpoint security and device lifecycle across remote and distributed teams
Maintain asset management processes: hardware inventory, regular reviews, lifecycle replacement
Oversee Service Desk and support operations, ensuring fast and high-quality issue resolution
Manage vendors, SaaS providers, licenses, and contracts to avoid unused or overlapping tools
Standardize EUC processes across the company and drive self-service, automation, and zero-touch provisioning

Requirements:

7+ years in IT, including 3–5 years in End User Computing, Workplace Technology, IT Support Management, Client Services, or Desktop Engineering
Strong hands-on experience with Google Workspace and Slack administration
Experience with IAM, SSO, IdP, access management
Experience with MDM / UEM tools such as Jamf, Google Endpoint Management, Workspace ONE, or similar
Understanding of endpoint operating systems: macOS, Windows, mobile platforms
Experience with ITSM processes and tools: incident, asset, change management; Jira Service Management, ServiceNow, or similar
Ability to work with vendors and managed service providers
Proactive approach to identify problems and improve processes

Nice to have:

Experience with self-service portals, Slack bots, or automated IT workflows
Experience standardizing user environments during M&A or company scaling

What We Offer:

Fully remote work from anywhere in the world
Flexible working hours focused on results
20 working days of vacation + 12 additional bonus days
Paid sick leave with no bureaucracy
Compensation for courses, certifications, and training programs
Real ownership of workplace technology in a fast-growing crypto ecosystem

IT Operations Manager

Anywhere in the world

Remote

Senior

EMCD