Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re looking for a collaborative, self-motivated Global IT Operations Manager to join our growing IT & Security team.

As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and access management, SaaS administration, and employee technology experience. You’ll collaborate closely with Security, People, and business stakeholders to design and deliver IT capabilities that improve efficiency, reliability, and employee productivity across the organization.

What You'll Do

Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth
Support IT operations across a globally distributed workforce
Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management
Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows
Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms
Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others
Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements
Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience
Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility
Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement

To Be Set Up for Success in This Role, You'll Need to Have

5+ years of experience in IT, including at least 2+ years managing IT teams or functions
Experience administering Google Workspace or similar enterprise productivity platforms
Strong experience managing SaaS applications, including provisioning, access control, and license management
Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms
Strong people leadership skills with a proven ability to coach, develop, and retain talent
Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar)
Experience managing endpoints and device lifecycle processes in a modern SaaS environment
Ability to manage distributed teams and collaborate effectively across regions and functions

If Any of the Below Also Describe You, This Could Be an Exciting Opportunity

Experience supporting or contributing to the transition from outsourced IT services to an in-house IT function
Experience building IT processes, workflows, and operational playbooks from the ground up
Strong interest in improving IT efficiency through automation and systems thinking
Familiarity with IT security best practices and access governance
Experience working in a high-growth SaaS or technology environment
Interest in journalism, media, or social platforms

In Addition, We're Always Looking for Candidates Who

Communicate clearly and effectively with both technical and non-technical stakeholders
Take ownership of their work and proactively identify opportunities for improvement
Balance speed and quality when delivering operational and systems improvements
Approach problem solving with strong analytical thinking and sound judgment
Work collaboratively across teams and contribute to a positive team environment
Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery.

Global IT Operations Manager

United Kingdom

Remote

Senior

Muck Rack