TigerData is a remote-first company. This is a full-time position with priority in Europe. This is a permanent weekday role with 5-day, 8-hour, Monday - Friday shifts from 8:00 am CEST to 5:00 pm CEST.

What You Will Do:

Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
Manage support cases from beginning to end.
Develop and maintain close relationships with our customers to help them be successful.
Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.

What You Need:

Bachelor’s degree in computer science, information systems, or equivalent experience.
Relational DB experience at scale: administration, data modeling, query optimization
Experience with relational databases (PostgreSQL a strong plus!)
Experience as a technical support professional with external customers.
Strong aptitude to understand and learn new software products.
Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

Other Things that Will Help:

Be familiar with TimescaleDB! You should download and test it out before you interview:
Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.
Experience with Relational databases, NoSQL databases, and data modeling tools.
Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc
A strong sense of curiosity and a willingness to wade into the unknown and learn as you go.

Our Commitment:

We respond to every applicant.
We review applications fairly and objectively, and shortlist based on relevant skills and experience.
We ensure clear and timely communication throughout your candidate journey.
We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.

Database Support Engineer - EMEA

EMEA

Remote

Mid-level

Tiger Data