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We are seeking a Customer Support Specialist with a passion for the I-Gaming industry and native-level proficiency in Korean. The ideal candidate will be responsible for delivering exceptional support to our Korean-speaking players, addressing their questions, and resolving issues to ensure an outstanding gaming experience.

Your main responsibilities will be:

Provide timely, high-quality customer service via chat, email, and ticketing systems in Korean.
Assist players with inquiries related to gameplay, account issues, technical support, and payment concerns.
Troubleshoot and resolve issues in collaboration with cross-functional teams, including product and technical support teams.
Identify and escalate critical issues to ensure quick resolution.
Contribute to the creation and improvement of FAQs, support materials, and player guides in Korean.
Gather and share feedback from players to help improve overall player experience and product development.
Stay up-to-date with the latest game updates, patches, and events to assist players effectively.
Maintain a deep understanding of company policies, game mechanics, and support processes.
Working in shifts schedule.

Essential professional experience:

Native Korean speaker with excellent written and verbal communication skills.
Proficiency in English (both written and spoken) for internal communication.
1-3 years of experience in customer support, ideally in the igaming industry or a tech-related field.
Ability to handle a high volume of i

Customer Support Specialist (South Korea)

Anywhere in the world

Remote

Mid-level

PM Group