The Opportunity

Join a fast-growing crypto iGaming company where you'll be the frontline of our player experience. We need someone who can deliver world-class support while building and nurturing our community—this isn't just a support role, it's a chance to shape how players experience crypto gaming.

Primary Focus: Customer Support (60%) | Community Management (30%) | Business Development (10%)

What You'll Do Day-to-Day

Customer Support (Your Main Responsibility)

Handle 40-60+ live chat and email tickets daily via Intercom
Resolve crypto transaction issues, deposits/withdrawals, wallet problems, and gaming queries
Troubleshoot technical issues with urgency and clear communication
Document solutions and build out our help center
Maintain 95%+ CSAT and sub-5 minute response times

Community Management

Actively moderate and engage on Discord (our main hub), Reddit, and gaming forums
De-escalate issues, celebrate wins, and keep the vibe positive
Share updates, host events, and create sticky content
Report community sentiment and player feedback to leadership weekly

Growth & Outreach

Post strategically in crypto gaming communities and forums to attract quality players
Build relationships with micro and mid-tier KOLs in the crypto gaming space
Identify partnership opportunities through authentic engagement

Your Schedule

5 days/week, 8-hour shifts (40 hours total)
Flexible shift times based on coverage needs (we'll discuss during interview)
Weekend availability may be required on rotation

You're a Perfect Fit If You Have:

Must-Haves (Non-Negotiable)

✅ Native/fluent English - impeccable grammar, spelling, and communication

✅ 2+ years hands-on crypto experience - you actively use wallets, understand gas fees, know the difference between CEX/DEX, and follow crypto culture

✅ 1+ year customer support experience with measurable performance metrics

✅ Intercom proficiency (or Zendesk/Freshdesk—live chat platforms)

✅ Discord community management - you've actively moderated servers with 500+ members

✅ Genuine passion for gaming - you understand player psychology and gaming communities

Strong Preferences

⭐ iGaming/online casino/sportsbook experience (huge plus)

⭐ Knowledge of provably fair systems, house edge, RTP

⭐ Experience with KOL outreach or affiliate marketing

⭐ Active on Crypto Twitter, Telegram, or BitcoinTalk

⭐ Understanding of responsible gambling practices

What Makes You Stand Out

You've worked in crypto startups or Web3 projects before
You have screenshots/metrics proving your support performance (resolution time, CSAT, etc.)
You've grown or managed online communities organically
You understand meme culture and can communicate with players authentically
You've personally used crypto casinos or gaming platforms

How to Apply (Read Carefully)

Send the following to [email/application link]:

Resume highlighting relevant experience
Required written responses (this is how we filter—incomplete applications will be rejected): a) Crypto Background (150-250 words)
b) iGaming Experience (100-200 words)
c) Support & Community Proof (Include links/evidence)
d) Scenario Response (Test your skills) "A player deposited 0.1 ETH 2 hours ago but it's not showing in their account. They're frustrated and threatening to leave a bad review. Write your response to them."
How long have you been in crypto?
What projects/protocols do you use regularly?
What's your involvement in the space? (Trading, DeFi, NFTs, communities, etc.)
Any experience in online casinos, sportsbooks, or gaming platforms?
If none, explain your familiarity with the industry
Link to Discord server you've managed or moderated
Screenshots of support metrics or customer feedback
Examples of community posts/engagement you're proud of
Optional but recommended:
Your Crypto Twitter/Telegram handle
Portfolio of communities you've built or managed

Customer Support Specialist | Crypto iGaming Platform

Anywhere in the world

Remote

Mid-level

🐋 Whale Season