Gamdom is a crypto-focused online casino and betting platform that offers thousands of wagering options across casino games and sports betting. Founded in 2016 and evolving from a Counter-Strike–oriented casino community, Gamdom shifted to cryptocurrency integration around 2020 and now provides users with bonuses, rewards, and a secure platform for crypto gambling.

The company operates globally with a remote workforce and multiple job locations.

📋 Description

• Deliver prompt and effective assistance to our customers

• Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more

• Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution

• Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients

• Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture

• Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

🎯 Requirements

• Previous customer service experience (iGaming experience is a plus)

• Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software

• Experience in cryptocurrency is an advantage

• Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus)

• Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment

• Capable of working autonomously and making sound decisions to address customer needs

• Flexibility: Willingness to learn and work varying shifts in a 24/7 support team

🏖️ Benefits

• 25 days of PTO

• Equipment allowance

• Flexible remote work

Customer Support Specialist

Anywhere in the world

Remote

Mid-level

Gamdom