Customer Support Specialist

Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users. Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).

Now we are seeking a Customer Support Specialist to join our team. The ideal candidate will be responsible for assisting users, resolving inquiries efficiently, and ensuring a high level of customer satisfaction.

Responsibilities:

Provide customer support via written communication channels.
Analyze situations and resolve customer problems.
Collaborate with internal project departments to resolve customer issues.
Work with internal documentation and prepare reports.
Participate in developing the knowledge base (instructions, regulations, rules).

Requirements:

1+ years of customer support experience, with a focus on written communication (chat, email).
Desire to develop in the field of customer consulting and support.
Fluent oral and written communication skills in English (B2 level) and Russian.
Proficiency in Microsoft Office.
Ability to multitask.
Experience in the crypto sphere will be a plus.

Why it is a fantastic opportunity:

Our business is growing at an exponential scale.
Non-bureaucratic management that focuses on results.
Regular performance reviews to assess your progress.
Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
Compensation for medical expenses.
28 calendar days of paid vacation annually.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal conferences, English courses and corporate events.

Customer Support Specialist

Anywhere in the world

Remote

Mid-level

The Open Platform