Responsibilities

Responding to customer support inquiries
Adding to and improving our documentation
Aggregating customer feedback and assisting us with development/product roadmap decisions
Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
Testing development versions of WP All Import and WP All Export
And perhaps even recording walkthrough videos and other marketing tasks

Requirements

The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

Minimum availability of 20 hours per week.
Flawless written English.
Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.
At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.
Experience with WooCommerce.
Familiarity with XML and CSV file formats and XPath.
Debugging and troubleshooting WordPress themes and plugins by looking into their code and the database.

Customer Support Specialist

Anywhere in the world

Remote

Mid-level

WP ALL IMPORT