How You'll Make an Impact:

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you Bring to the Team:

Assist and support our existing customers (hotel properties) daily in the use of our software
Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
Troubleshoot and make outbound calls for escalated issues
Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
Gather customers' feedback and requirements for future releases of the software
Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system's updates

What Sets You Up for Success:

1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
Previous experience in customer service or similar is a plus
Native or Fluent in English and Spanish, Portuguese is a plus.
Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional intelligence
Great levels of learning agility
Compatible graduation course or more than 2 years of proven experience in the area
Skill with computers and systems
Excellent internet/wifi connection

Customer Support Coach

LATAM

Remote

Senior

Cloudbeds